During the pandemic, we saw most major airlines in the United States eliminate change fees on a majority of fares, giving travelers lots more flexibility. The catch is that the ticket credits issued from canceled tickets do have expiration dates, and for some airlines, those expiration dates are coming up for travel from the start…
Continue reading: Delta Extends Ticket Credits Through December 31, 2023
Share your questions, experiences, and thoughts below.
I wish AA would do this. I have $2000 held up with them that expire March 31 and I don’t know if I can use them. It says you must travel by that date
It’s a great customer service gesture, and also a shrewd way to hold off inevitable regulator demands that pax who have not used credits from flights scheduled during the worst of the pandemic get a cash refund.
While this may cost them a bit with credits getting used that would have expired, it's also a savvy move to bring in more new cash -- if you were thinking about booking a trip for this summer or fall, especially internationally, it's easier to go ahead and book if you know you'll have a long time to use the credit afterwards if you aren't able to take the trip as planned.
And even with these extensions Delta will probably benefit from some people forgetting they have credits, not being able to use them, etc., and so still make some money on unused credits like other airlines will.
Bravo? How about just give us our money back! I have "credits" with 4 different airlines that over the next couple of months will force me to travel or lose my money! I am high risk and the last thing I want to do is travel during this continued pandemic. Airlines are one of the only industries that are permitted not to refund a customer's money. This is exactly an issue our feckless government representatives should be working on for their constituents. But as a hostage, have to say thank you to Delta for throwing us a morsel and hope all the other airlines do likewise!
AA allows endorsing flight credit to another person. I think that's probably more generous than the extension, although it ends at the end of this month.
FYI, if your "eCredit" came as an Amex spending reward, Delta doesn't actually consider it an eCredit, despite how it appears in the Delta app. Delta did not extend those, and refuses to reissue credit. Amex is no help either.