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Continue reading: Review: Andaz Munich, Germany
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I really love this hotel and I stay there way too often. Always on a Privé rate and now as a Explorist i can't blame the hotel for not having good treatment. The funny thing is: I now have 29 nights in 2020 in this hotel and i now get greeted by name when entering the hotel.
Yes, since the pandemic they are ridiculously understaffed and especially Bavaria is at this moment a sh*t-show when it comes to covid-regulations, but just to comment on your point about wine hour: I had it twice and it was great. But since May(?) they had to cancel it and are not even talking about it anymore – Let's see what 2021 brings to that.
The minibar normally has 2 beer (to pay), 2 water and 2 lemonades/cokes/etc. in there. Free refills twice a day if you ask and they follow what is in the WOH comment field.
So yeah, lovely hotel, great spa (closed at this time) and I really like the suites where I got to enjoy all of them apart from the Penthouse 😉
Agree with Alex. I was at this property in January this year and had a great experience and no issues with service so I assume that is pandemic related.
One note - those check-in podiums have been there even before the pandemic so perhaps just their own interpretation of the Andaz check-in process unlrelated to COVID requirements.
They certainly used to have the wine hour which was done quite nicely. I was also impressed by my treatment as someone without status. When I checked into my (standard King) room booked with points, I had a nice note and a bottle of wine waiting in the room. They also provided a free drink from the bar when I checked in as there was a bit of a wait. I felt like I received better treatment at this Andaz with no status and no special rate than I normally do as a Titanium member staying at Marriott properties.
The only negative for me was how far of a trek the shorter building was from the front lobby (had to go up the elevator bank, across the bridge connecting the buildings and back down to my floor).
I stayed at this hotel in January and February this year and service was great both times. The first stay (2 nights) we were upgraded to a suite as a globalist. The restaurant and gym and pool were not crowded at all. Perhaps in January people don’t travel as much! We stayed again in February when we were departing Germany and our flight was canceled due to a storm. I booked online at 9 pm and got a $200/night rate. There was wine in the lobby in the early evening and we were also offered drinks on check in, which was fast on both stays. It is a little out of the way, but definitely a hotel we will return to.
One note regarding the complimentary mini bar drinks and snacks at various Andaz Hotels: in my experience they became scarcer and scarcer over time, and now Covid has been a great excuse to further reduce the offerings. I was at Andaz Scottsdale and Savannah recently and it was close to nothing
Not to nitpick, but if the "suite" doesn't have a door that closes the bedroom off from the living room, I'd classify that as a junior suite, notwithstanding its size. Clearly, however, it's a very nice room 🙂
Your comments about Germans and their affection for hotel pools are spot on. I had never encountered busier city hotel pool areas than I experienced last year at the Park Hyatt Hamburg and the Grand Hyatt Berlin. I probably encountered more people in robes in the elevators at those two hotels than I've encountered at all other city hotel stays combined during the previous 20 years of traveling.
You missed out on the fancy bar - on the top floor of the tower (maybe it was closed due to the pandemic though).
The hotel looks lovely, but my only concern is the location - it looks seriously out of the way. Munich is a bit of a sprawl at the best of times, but this is almost at the end of the English Gardens, plus a good few minute walk from the U-Bahn.
I'd be disappointed with the service regardless of the pandemic. USSD 250 might be a good rate for this hotel, but it isn't a throw-away rate. A 20 minute wait for a check-in, an unanswered phone, hotel-wide maintenance problems, or poor restaurant service are all individually acceptable to dismiss as pandemic related. However, all of them combined with elimination of brand standard amenities isn't acceptable at that price point. Frankly, I think you're owed compensation.
Good review, and a reminder of why I hate the Andaz brand. I can't stand their check-in style and weird rooms.
Give me the Marriott Scwabing every day of the week.
We were there back in November (2019) and the service was extraordinary. We arrived from the US at 8am and our room was ready and they said we were welcome to have breakfast. As a globalist it was included but not typically when you arrive at 8am.
And the front desk staff was no nice and friendly in addition to being incredibly hot. They were totally rocking the super tight chinos. But I digress...
We stayed during August for 3 nights at the Andaz.
While the spa/pool area is really amazing (and one of the few sun decks in German cities!), the other parts were "schwierig" 😉
Regular room service had to be asked, even the refill of the minibar had to be asked. The restaurant is nothing to write home about, but the rooftop bar was pretty nice - though quite expensive.