Hello, I would like to share my visit to business launch in FCO airport Rome. On April 4, I returned UIA from Rome to Kiev PS 0308. Me and my wife had businessclass tickets (Dmitry IvanovPanorama Club 1000158084, Irina Kravchrenko). After the passport control we were not allowed to stay in the business lounge (as usually partnership of UIA the business lounge British Airways). Representative in the business lounge checked our ticket, phoned the front Desk and then said that we had no invitation it was in her room, she's not interested in that we are businessclass tickets, refused to show her badge (said badge at all not her), refused to be presented (photo in attachment). At our request to visit toiler she promised to call the police if we will not get out of the launch. Similarly, she didn't let another couple from our flight to stay at the lounge. Could you, please,explain the situation for me as frequent business flyer? Best regards, Dmitry Ivanov Dmitri D. Ivanov, MD, profProfessor in NephrologyHead of Nephrology and RRT DEPP. L. Shupik national medical Academy of postgraduate education (NMAPE)