BBC Two's "A Very British Airline" Episodes

I like how the BA manager at Chengdu admitted that the lounge's food offerings needed improvement.

@ David -- Indeed, thought that was amusing as well.

Agreed. Not quite as rosy as 'A Week In The Life Of American Airlines' on CNBC.

Enjoyed the shows.

YOu can always use the Chrome add-in "Hola Better Internet" to access BBC iPlayer from anywhere

I watched both full episodes and I can't say it shows BA in the most positive light.

Thanks Lucky for sharing this series. LOVE it soooo much!! #bbc

I'm going to have serious withdrawal symptoms when this series ends. Give me this every day over the Kardashians.

I'm hoping in the next episode we get a behind the scenes look at BA's social media team - learning how they manage to keep readers up to date with the current weather at LHR while at the same time ignoring customers' requests for assistance. #multitasking #socialmediasnapshots

Both episodes are availability on YouTube. I watched the first one and was impressed with the high standards in training cabin crew.

I laughed at the seat inspection too; the screen at my Club a World seat on a 747 had to be forced open with a fork the last time I flew.

For sure @lucky, who want to show "bad thing in TV" 😉

But I'm happy to be in episode 1 and two personally, during the inaugural flight of the A380

Can't attach the picture here, but https://twitter.com/svhennig/status/476384481624870912

😉

I must say I quite enjoyed it too, although we're very much in the minority compared to the reviews on Flyertalk! The cabin crew training was a bit OTT on the 'premium language' guff but the irrops handling and station manager stuff was pretty interesting.

"revealing the world found behind the ‘millionaire’s door’ at Heathrow Terminal 5, a lounge, restaurant, spa and champagne bar reserved for those select few who are happy to part with small fortunes to fly in the airline’s First Class."

Well, they have to make it sound titillating, sexy, and exclusive, right? "The select few"? There are dozens to trip reports out there showing tons of people in that lounge. I mean, Lucky alone has parted with 2 or 3 small fortunes to get into that lounge 😉

I realize there are many horror stories of poor food, service and hard product on BA (esp in F) and that it's fashionable to bash BA. I may be in the minority but I've had three TA trips in BA F in the last four months and I was pleasantly surprised by how good the food was, comfortable hard product and great personalized service. Again, maybe a small n size, but credit where credit is due.

Of course, they do not measure up to CX F or SQ Suites, which I have also been on in the last year - but for me, the gap was not as big as I had imagined it would be. Maybe the strict training I saw in Episode 1 is paying off?

Does anyone know if (or when) this will air on BBC America?

@ Ryan -- I don't believe it will.

I was a passenger on the inaugural BA A380 LHR-LAX Sept 24th 2013. After watching both Episodes 1 & 2 I would not fly with BA again. Yes presentation of appearance and time keeping are important - I did not like the egos involved. These two one-hour programmes have not shown BA in good light at all

Thank's Lucky! Really enjoyed watching them both, on a rainy day here in MIA.

Has anyone noticed how big of an ass the BA manager in Chengdu is in the second episode? Evidently, the Essex educated man would rather work in HongKong. The JFK manager seems much more professional and is able to communicate his expectations with local crews. Since BA is trying to penetrate the China market, I would think they want someone nice and approachable to manage their new destination on the ground...

Mark both episodes as favorites -- will be interesting to see how a UK documentary differs from typical US quasi-promotional stuff.

Great documentary!

A similar documentary from 1990: https://www.youtube.com/watch?v=4Ug3tiLeffo

Well it'd be a breach of terms for the BBC if they didn't look at it objectively.