Problems With Etihad Transfers From Amex & Citi (Fully Resolved)

I have the same problem with trying to make ThankYou point transfers to Etihad. It’s been a problem for weeks.

Thank you Lucky! I am eagerly waiting to learn what's going on in this case ...

Wouldn’t mind betting it has something to do with the huge losses etihad have been racking up recently. Myself and my wife recently returned from Abu Dhabi to Lhr and they offered an upgrade from business to 1st suites for £400 each , which we gladly paid to experience both the great lounge and inflight service. Another one off the bucket list .

Sorry meant 1st class apartment .

Thanks Ben. Anxiously awaiting your findings. Someone from Citi TU just called me back and told me it is a known problem they are working on but no ETA and no sure yet if it is a Citi or Etihad system problem.

I have heard over the last year some have had lengthy delays but I just transferred over 540,000 points from my Australian AMEX card last Saturday at 7pm and they showed in my Etihad account at 7pm on Monday so doesn't seem the issues are affecting everything thankfully. Phew!

I have the same problem, tried transfer from Amex and points were sent back after 3 days.
I repeated the operation yesterday from my wife account, but now I see this article.
I have a booking on hold, I really hope it gets solved before I loose it.

Interestingly, no problems transferring Capital One to Etihad Guest!

Been on the fence whether to book a Maroc award through them this summer... was waiting for a positioning flight availability to open up but seems like I need to follow this closer before transferring Amex/Citi pts.

Keep us posted!

I am glad that you brought this issue up. I’ve been having this “Citi-Etihad” nonsense since 2/05/2019. Thank you for the post, Ben. I am looking forward to see your findings.

An Amex representative just called me for the results of the 7-10 business day inquiry with Etihad. They said they found nothing and I need to call Etihad. From there, I pressed that I think everyone is having issues and the representative resisted for 5-6 minutes, then put me on hold, and confirmed there is an issue and I will get a follow up call by Friday April 5.

I believe this is a plot by Etihad to prohibit systemwide reward redemptions by Transfer Affiliates.

Any progress Ben?

And now my Amex Etihad transfer link says, "Transfer to Etihad Guest temporarily unavailable." Frustrating. All depends on the definition of "temporarily" - one more week or months?

How hard can it be for both Amex and Etihad to come together and resolve this asap?

Ben, is there anyone you can reach out to at Etihad?

This is really becoming inconvenient, as I need to transfer Amex points to
for an upcoming flight.

Thanks.

Having the same issue over the last 2-3 weeks as well.
Tried transferring 60k points from Citi to Etihad and got the same error message
Tried transferring 60k points from Amex to Etihad and got the same return of points a few days later
Very frustrating experience with all three services, definitely looking forward to resolution of the problem

The issue has been resolved! Point transfers are now back online. I've confirmed that they are instantaneous.

@Jason, I tried Citi - still does not work. Same error.

I just transferred over from MR to Etihad and book an Oman Air flight about 4 hours ago. Worked for me as I was trying to do this for weeks now.

Unfortunately the issue has not been resolved. I just tried to transfer points and got the same error message. I called Citi Thank You and got the usual answer: “Technical problem...we’re still working on it.”

Ben, any progress? Have been waiting for over 3 months now for Citi to get their act together. Maybe your probing might help!

Ben, I just tried Citi. It went through! Now hoping that they'll appear soon!

Not only did the transfer request now work with Citi, the points appeared almost immediately in my Etihad account.

Thanks for your support with this issue Ben.

Citi is still not working for me. "We had trouble with your Points Transfer to the chosen loyalty program. Please contact the loyalty program to confirm your membership details"

Update: I had to update my phone # on my Etihad account. Appears that the phone numbers need to match in both citi and Etihad accounts. Transfer was instant.

if i transfer points to EY will it update the expiration date of those points?