Review: Delta One 767 New York To Los Angeles

The 777 seems to the the cargo plane of MU/China Cargo something

The screens feel super old on those planes. I mean whatever, but if you were to walk back a few rows and check out the new economy ones, they're leaps and bounds better.

It's really amazing how service differs based on where the crew is from. I'm a Delta flyer so I can't speak for other domestic legacy carriers, but on Delta if you get a Minneapolis- or SLC-based crew, it'll probably be one of the best crews you've ever experienced. If your crew is based in New York (or sometimes LA) you're usually in for some sass. 🙂

...the ATL ones are usually cute as a bug's ear, too. 😉

Delta is so close to having a really great experience(for a US carrier) with their D1. And as you said. their A330's are a better than their ancient '67's.
The family slept well TATL but they're all under 5'4". At 6" I always feel a bit squashed, especially at my feet.
Food and service are usually quite good(again probably not compared to most Asian carriers).
Just a few more inches for shoulders and feet would make this a very nice experience.

I agree that the touchscreens can be unresponsive. But there actually is a little remote that is hidden under a panel. You can see it in the photos above. It's under the panel under your right elbow, if you're sitting in one of the seats with the table / console on the right.

Hello, are there any tips regarding awards with Delta? I'm used to United/Star Alliance. How does Delta work regarding partner airlines and do seats open up on Air France closer to travel. I recently flew first on Lufthansa ORD-MUC, but I had to make the change shortly before traveling.

Out of curiosity, how many planes does Delta fly that are over 30 years old?

Flew this (hard) product JFK-LHR a few years ago, the seats are narrow and the footwell far to small, especially when in bed mode.

Those issues aside, your flight catering and amenity kit wise are far better than AA’s offering.

Lucky, I also like the thicker real towel style that Asian airlines use as their refresher towel. You can really tell when domestic carriers are just using cheap disposable basically cheesecloth / shop rags. And the worst thing is the FAs prepare them by just pouring hot water over them instead of them being properly moistened (and wrung out) type, leaving you with a dripping hot mess to deal with.

Delta 764's will be retrofitted with suites in 2019.

@Spruce Goods - not sure that's right. Have definitely not heard anything about that. Plus, DL's 764s would be 18-20 years old by the time that happens.

There is a remote for the AVOD system in a compartment just below the tray table. It's adjacent to the metal trim piece stamped with the Delta logo, and visible in several of your pictures.

The proper way to fly Delta on a transcon is in the back of the plane. Delta and Virgin have the best economy transcon experiences out there, and Delta's is usually pretty inexpensive.

you sure that's a China Eastern passenger plane? It looks more like a cargo/77F....

I have flown in Delta One on the 767 configuration a few times now between US & Europe (though not on the 400 as far as I know)... I too experienced the same "issue" with the entertainment touch-screen (couldn't scroll, etc)... HOWEVER... I just learned on my LAST flight that there IS a remote tucked away in a compartment next to the tray-table. It is obviously "not obvious" as I never noticed it before...until I saw another passenger with a remote and asked the attendant about it... sure enough, there it was...and problem solved...

Do agree with you - much prefer the A330 configuration over the 767... unfortunately seems like the 767 is the most offered plane for my flights...

I DESPISE those seats. As you said they are narrow, there is no storage whatsoever, the table is annoying and this IFE is 20 years behind. Whenever I fly a transcon on Delta One, I make sure to pick the 757 over the 767. Screw direct aisle access and no neighbor, the seats are so much more comfortable and the IFE is brand new.

I have flown this plane in DeltaOne from ATL-FRA. I was told to get the bulkhead seat as it had a larger footwell. It had a larger footwell but it was such a claustrophobic seat. You see nothing but the bulkhead. A closet next to you and a window. The flight was delayed so I sat there for over 10 hours. I couldn't see another person. I was bored to tears. And a little sensory deprived.

...for those of you going to fly the 767 - to find the remote - see Lucky's pic of the tray table in his article above... look to the right where there is a white cord in his photo - that grey "arm rest" directly beneath the white cord you see is where the remote is stored (if I remember correctly)...

Ben, I think Mark S. is right. I flew this cabin recently and it was almost impossible to find the remote if you didn't know where it was (that cubby).

The secret with the 764 is to book row 1, which has huge cutouts in the bulkhead for feet when sleeping. Should also note that these were flying JFK-LHR quite frequently and DL's moving their 333's to that route, so the 764 will be on JFK-LAX far more frequently.

I’m glad I’m not the only one to have had problems with the screens. I flew NYC to LAX a week or so ago, and the part of the screen where the volume was adjusted was not responsive. The volume was set to full and couldn’t be lowered and was unbearably loud. I wasn’t able to watch anything as a result.

Delta 757s on this route are the same seats as AA and UA biz class.

Is the 767 footwell that small compared to the 757 seats???

Also, you can buy WiFi in advance on most delta flights for like $16 or something...

Delta's LSTN headphones are bad. They must not be worth much because the FAs don't collect them and they have a standard headphone jack. The 48 premium economy passengers on DL's A350-900 get the same headphones, and they aren't collected there either.

I agree about the footwell problem on the DL 767-400. The DL 767-300 and even the A350-900 business-class suites suffer from the same problem.

Delta's first class on anything that's not a 777 or A330 or A350 feels a little outdated.

i just use my free t-mobile gogo pass with my plus plan which is unlimited . of course only works on mobile but still nice (regular tmo one i know only allows 60 minutes

Nothing says breakfast like a signature bourbon cocktail on a 7am flight.

LSTN headphones are bad. I flew on 757-200 Delta One seats. Both mine and my seat mate’s headphones have static noise running on the background. I will avoid it without hesitation.

surprised that you loved the catering! I have flown D1 a couple of times in the recent past and found the catering to be terrible. Glad for you it was good. NYC based crews tend to be unfriendly and stand offish A pity. I too am a native NY'ker but if you are looking for a warm fuzzy feeling.............you need a NON NY based crew

MU's passenger 777s have the new livery. This is probably a cargo plane.

Does the 767-300 on the JFk-SFO route have the exact type of window seats? So I should choose an odd numbered seat to be closer to the window?

Doesnt it always look nice above the clouds? Whats a look got to do with the chop, or lack of it?

If you are 6ft. tall or more always chose the odd number window seats. Even numbers have about 3 inches less pitch. If windows are all taken, go for the center section.

@Martin

According to Airfleets, Delta has only 6 aircraft, all MD-88s, delivered more than 30 years ago

Malin and Goetz have good skincare products for the modern day metrosexual

Agree with @Garrett. Where the DL crew is from makes a difference, Midwest and Seattle crews are usually a friendlier, more service orientated bunch. The NYC and LA crews can be more variable.

Also... champagne for PDB file that under “hell no”! DL doesn’t even open champagne on its international D1 flights for PDB. There’s no way in hell they do for the transcons. Likely their usual, and utterly unremarkable, sparkling wine.

I flew Delta One yesterday in the 767-400 SFO-JFK. Your review closely matches my impressions about the service, including the disappearing crew, and the IFE issues. I could only scroll with the armrest remote. My partner’s armrest remote did not work so fortunately his screen mostly worked. My seat stopped working half way through the flight, so the lead attendant submitted a request to have a bunch of skymiles dumped into my account. My take home messages are that the in cabin equipment is probably hitting the end of its usable life and the crew was pleasant but disappeared for about half of the flight. I did like that they used real glasses for the PDB.

There is actually a remote under the seat panel

crew disappears, apathetic, complacent, fake smiles, flash/pizzazz-no/little substance, and not sincere. american air travel--no thank you. proclamations-declaration of quality/new/great--basically, a chocolate covered turd.

@Sara N. - so exactly how would you get from New York to Los Angeles?

And there is an easy trick to getting good, sincere service: fly JetBlue. Or Alaska/Virgin America.

Just to clarify you're not wrong about the LSTN headphones. They're garbage

I’m 6’-4”. I’ve taken Delta 767 Delta 1 service SFO/JFK and LAX/Europe several times. Other than the window seat foot wells being tight, I have no issue with their 767 service, in fact I like it. The attendants are friendly enough yet they don’t bug so much as to become bothersome.

@Lucky

How do you figure out the runways when there's no camera?

CraigTPA--we stay away from domestic travel--it's putrid. If we "need" to go to NY, or LA--train or bus.

"I really like how Delta flight attendants stand in the aisle at the front of the cabin during the safety demonstration, rather than yapping in the galley."

They're required to do this by policy, much like the pilots (at least 1 of them) is to be at the door saying goodbye to passengers as they leave the aircraft. I agree, it's a nice touch, much like it used to be done. I believe Delta still requires pilots to wear their hats when in public as well.

My biggest gripe with DL trans-cons is that ATL-LAX and MSP-LAX isn't considered a trans-con! No Delta One service for this route, which is very likely how most people flying in the DL network will get to LAX. Pisses me off to pay for "First Class" and get nothing for it. While I do like the Mad Dogs, especially how quiet the pointy end is, there's nothing First Class about a Mad Dog.

No nick jonas pics?haha

@AlexS Delta has been known rarely to fly their 77L with SkyCoffins between LAX and ATL to reposition for the LAX-SYD flight, but no D1 service. It's ironic that from their largest hub they haven't figured out how to reward Platinums/Diamonds with more motivation to use their RPUs.

As noted, with a cabin with 40 seats, it's hard to get good service with just 1 attendant per aisle.

For example, I was skipped over for water and for the desert of the main service recently on JFK-LAX. By the way, it happened on international Delta One too. In most cases, the attendants just don't care. You don't even get the advertised benefits.

Here in Portland where we are "lucky" to have a 3x weekly direct flight to London on the old 767s (in addition to our TWO other daily direct international flights...) I am just happy it is Delta and not American or United.
1A & 1D are the best seats in Business as the foot cubies are not restricted. My wife and I select them even when flying together as we sleep most the flight after a meal and movie.
Download some movies from Netflix or itunes before boarding and watch in 4k on an iPad nicer than any airplane screen. And start watching the moment you board, skipping over all the paused announcements and safety briefings.

Hi all,

Which seat would you prefer on this plane 2A or 5C? on 767-300 as above

2A is not a true Window, i.e. divider is near window.
5C is middle seat with two dividers on both ends (and someone next to you on the left)