Direct flights are ...
 

Direct flights are stoo-pid!

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(@lucky)
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[#1113]

I've mentioned this several times before, but I feel the need to mention it again, so forgive me. One of the most frustrating things in the airline industry is when flights are marketed as "direct" flights. In theory (and in practice for some airlines) it makes sense. For example, I recently flew Singapore Airlines from…

Continue reading: Direct flights are stoo-pid!

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39 Replies
39 Replies
 Amol
(@amol)
Joined: 5 years ago

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Apparently, I have the humor of a 13-year-old.


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(@peterpan)
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There is a US700 LAX-PHL (B757) and another US700 PHL-FRA (A333). I couldn't book premium award ticket because on the 1st leg, it was coded as F and the second one, coded C. As such, they cannot booked me on 2 different classes on the "same flight" ( which is not at all, different plane, different route and probably different terminal at PHL)


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 JP2
(@JP2)
Joined: 15 years ago

Posts: 42

I have a direct flight (DL 16) next month. I know we stop in LAX, I wonder if it will be the same plane or not.


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(@FredW)
Joined: 14 years ago

Posts: 1

I had a "Whose on first" moment with a direct flight on NW years ago. I was on flight XXX thru DTW to JAX. We were late leaving and the continuation left on time. So I go to a desk to rebook:

"What was your inbound flight?" XXX
"What flight were you connecting to?" XXX
"No, not your inbound, your connecting flight" Both were XXX
"How could you miss it? Did you get off the plane and forget to get back on?" No, it left before I got here.
"???"

...and so on.

At least NW only did this on domestic flights. Delta does it on international flights, which means you don't get a upgrade on the domestic portion, which is adding insult to injury since you only get "direct" miles.


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(@Kris Ziel)
Joined: 16 years ago

Posts: 194

A few months back I found DEN-ORD via FLL (or some other Florida airport), unfortunately it was a direct flight. I get the ones like IAD-SFO-HNL being a direct flight (they are the same exact distance), even something like TPA-SFO-HNL, but one where it is like 3x miles than the non-stop is a bit crazy.


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(@thomas)
Joined: 14 years ago

Posts: 4

What Fred said about Delta. What bothers me the most is missing out on the miles. If I have to get off the plane, go to another terminal and get onto a completely different plane that is NOT a direct flight. I tried to battle them for the mileage but it was a lost cause and ultimately not worth it.


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 Gene
Diamond
(@gene-2)
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Wouldn't it be easier to fly "direct" on UA TPA-IAH!?


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(@lucky)
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@ Gene -- It was a revenue ticket and US Airways was the cheapest... by far.


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 Amol
(@amol)
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@JPS DL 16 is often a B77L on both segments (SYD-LAX and LAX-ATL). It might not be the exact same aircraft, but that doesn't matter since you have to get down in LAX for immigration anyway.

What's absurd is that the reverse flight, DL 17, is usually two different aircraft, an A330/B767 on ATL-LAX and B77L on LAX-SYD. In the case of delay, it's possible to miss your continuing flight ... on the same number!


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(@barelyelite)
Joined: 15 years ago

Posts: 7

One thing direct flights are good for: they're treated as a single nonstop flight for purposes on using BA Avios.


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Diamond
(@adamh)
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I second Lucky's motion.


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 Dax
(@Dax)
Joined: 15 years ago

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@Lucky: I don't disagree with you on today's regressive "direct" flights that penalize the customer with sloppy scheduling and benefit the airline by providing fewer frequent flier benefits. On the other hand, maybe now would be a good time to ask why you have no specific problem with American Airlines' LGA JFK connections? Last I checked (which has been a while) there was nothing obvious about what was happening unless you took it upon yourself to check. Folks like you and I will do this simply out of curiosity and habit, but many consumers may not even be aware that this is a possibility until after they've made their purchase.


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(@thrashsoundly)
Joined: 5 years ago

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I thought I recently read about where this "direct" flight scenario can actually benefit you with certain award redemptions. I think it was for distance based charts where instead of getting charged the miles for the "long way" with the connection, you get charged for the "direct" route. I can't remember where though to credit the author.


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 Zach
(@Zach)
Joined: 16 years ago

Posts: 18

Lucky, since airlines don't really make a big deal about marketing these this way any more, is there any other justification they use for doing it?


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Admin
(@lucky)
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@ thrashsoundly -- Correct, ultimately the distance is calculated as the direct distance, which can be helpful on a distance based award/ticket. But I'd say the loss of miles on revenue tickets outweighs the benefit of that.


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Admin
(@lucky)
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@ Dax -- In my experience there's a disclaimer which reads "Different connection airports," no? Definitely agree they could make the disclaimer bigger though.


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Admin
(@lucky)
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@ Zach -- I have no clue. I suspect it's just "easier" for them to do as opposed to adding more flight numbers.


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 Carl
(@Carl)
Joined: 16 years ago

Posts: 176

My understanding is that United they are doing this domestically, not because they expect anyone to fly the route, but because they are trying to conserve numbers. So many numbers are needed for codeshares and commuter flights, that they don't have enough numbers to give each mainline flight a unique number


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(@A. S.)
Joined: 16 years ago

Posts: 155

I, too, have always found this practice utterly deceptive and I'm shocked that the government -- which loves to regulate things that are exponentially sillier than this -- allows it to continue, seeing as to how this isn't silly at all.


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(@Chris S.)
Joined: 14 years ago

Posts: 72

In my experience, AA tends to be pretty good about "direct" flights being the same plane leaving from the same gate from which it arrives in the "connecting" city. Or at least this is the case from flights with distance/weight restrictions to hubs.

A note about Southwest. You wrote: "and you can even stay on the airplane during the connection." In reality, it's even better than that. On a recent LAX-CHS flight, we connected in BNA and all but a dozen or so passengers actually got off the plane, leaving bulkhead and exit row seats for everyone who wanted them. Still, though, it was Southwest...


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 Todd
(@Todd)
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Doesn't this have something to do with the DOT approving the carrier to operate the route?


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 Gene
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(@gene-2)
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So you flew in coach on US? Yuck.


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(@Antonio)
Joined: 15 years ago

Posts: 128

Seriously, this is a major pet peeve of mine too.


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(@Larry)
Joined: 15 years ago

Posts: 62

In addition to the benefit when it shortens the mileage required, there is also a modest benefit when the FF program prices each segment individually, even with no stopover, like Iberia does. It will price the direct flight as one segment.

Take for example, LAX to BCN. If you book the direct flight, you change in MAD, but it's only 75k roundtrip. If you can't book it as direct, the exact same itinerary with a similar change, is 88,500, because you pay for the segments individually.


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Admin
(@lucky)
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@ Gene -- Nope, my upgrades cleared, I'm a US Airways Gold.


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 Jon
(@Jon)
Joined: 14 years ago

Posts: 19

Also dumb as the seat you want to select has to be available on each flight.


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 Dax
(@Dax)
Joined: 15 years ago

Posts: 331

@Lucky: Glad to hear it. Last time I was looking at flights I didn't see any such warning, although I guess it's been a while. I just think back to the hassle of creating a stopover on your own and ponying up for hotels and taxis when it always seemed to me that AA should be handling the shuttle service for the connections they created. Tack on another $10 or whatever each way and make things so much easier for your customers. Maybe in today's dollars it would be $20 or whatever, but still cheaper and easier than solving AA's problem on your own.


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 Gene
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And how did you swing US Gold?


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(@sbjnyc)
Joined: 14 years ago

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Flew MSP-NRT-SIN on DL. The miles are about the same direct or otherwise. Iit's labeled as a direct flight but you have to pay for EC twice. Not only do you change gates at NRT but you change planes. Both legs use a 772, but the planes are actually different (though perhaps not always).


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 Dan
(@Dan)
Joined: 15 years ago

Posts: 196

I'm not sure I truly buy the "conserve flight numbers" thing. While the UACO holdings website says that UA and UAX operate a combined 5500+ flights per day (does that include codeshares?), the four-digit flight numbers allow for up to 10,000 flights.

There's no rule that says what types of flights have to get assigned which blocks of flight numbers. When I worked for UAX, we were actually given a rather narrow block of flight numbers in the 7000 series -- not the whole block. UA could have given themselves one of the 7XXX not assigned to us.


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Gold
(@brewer)
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Direct flights can be nice on AAdvantage awards in that your North American Gateway can be the city served directly but not nonstop. The NRT-ORD-BOS direct flight, for example. I believe I've read on FT that there is a way to split direct flights on AA.


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(@Aeroman380)
Joined: 14 years ago

Posts: 76

The one thing I don't get is if it is a direct flight you have to switch airplanes. If one segment is delayed and the other segment takes off aren't there 2 planes with the same flight number in the air? What would happen if both were in the air and then something happened to one of the segments and then the news reports, "flight 1234 has made an emergency landing," if you are waiting for someone on that flight then you are sweating bullets.


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Admin
(@lucky)
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@ Aeroman380 -- That I can answer. ATC adds an extra designator to the call sign in that case, like a letter at the end -- "American 67 Tango," for example.


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 Sam
(@sam)
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Lucky,
Can you update us on Gene's question, with all your AA miles how did you score us air gold?


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Admin
(@lucky)
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@ Gene @ Me -- A friend that's Chairmans Preferred nominated me.


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(@dmodemd)
Joined: 18 years ago

Posts: 385

Have you issued complaints to the respective agencies? Nothing will change unless people take action.


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(@Lurch)
Joined: 14 years ago

Posts: 1

There are 5 DIRECT non-stop flights from TPA to IAH daily on United. Why not just fly on United for that trip.


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 Carl
(@Carl)
Joined: 16 years ago

Posts: 176

Lucky can't fly United


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(@BravoNovember)
Joined: 14 years ago

Posts: 5

I am with an airline and I too hate the "direct" flight ploy. It's sick.


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