American And US Air...
 

American And US Airways Continue To Improve First Class Catering

14 Posts
7 Users
0 Reactions
228 Views
Posts: 40033
Admin
Topic starter
(@lucky)
Member
Joined: 13 years ago
[#2659]
wpf-cross-image

As most of you probably know by now, American and US Airways aligned their domestic catering as of September 1, 2014. For American flyers, these changes haven't been pretty. Beginning on Tuesday, November 18th, there will be some further updates to the domestic first class catering for both American and US Airways.

Continue reading: American And US Airways Continue To Improve First Class Catering

Share your questions, experiences, and thoughts below.


13 Replies
13 Replies
(@Jeff R)
Joined: 13 years ago

Posts: 99

I think your headline is too generous. "Continue to improve"? They are just partially reversing some of the more egregious cutbacks.


Reply
(@points-miles-and-martinis)
Joined: 5 years ago

Member
Posts: 0

C'mob American. That sandwich artist should rethink their approach. Man this makes me appreciate Delta's inflight food & beverage even more. Hoping they get better.


Reply
(@Good service)
Joined: 12 years ago

Posts: 22

You've just committed the journalistic sin of not using your critical thinking and falling into a PR trap. The headline should be "rolls back some cuts" as opposed to improved.

So how much worse is AA's service after these rollbacks in comparison to before the cuts? It's hard to tell from your post -- you should do a new post with the before and after comparison.

And boy does the food on those pictures does look absolutely gross,


Reply
(@Observer)
Joined: 12 years ago

Posts: 3

Absurd that AA cancelled the ice-cream sundae dessert in the first place. I guess their attitude was: Let them AA flyers eat cake!


Reply
 John
(@John)
Joined: 12 years ago

Posts: 6

AA still did not HK far enough the band of up to 699 miles for a fig bar? Horrible. And the communication they did was horrible -- new heights. Hell, we aren't even back to where we were prior to 9/1. Curious. Did aa brief you in advance and ask u to be positive on the changes? Because this is far from good.


Reply
(@Nancy M)
Joined: 15 years ago

Posts: 34

not impressed! 'light snack such as a fig bar....' in F class? even on a short flight they can do better than that (i know i should not compare with the full meal service on LH e.g. AMS/FRA in C class, but i just can't help it)


Reply
 John
(@John)
Joined: 14 years ago

Posts: 225

Gotta join the crowd and call BS on the headline. To "continue" to improve suggests that AA previously improved something.


Reply
(@dciandy)
Joined: 5 years ago

Member
Posts: 0

Another change is that DCA and IAD from MIA are now "enhanced meal service". I flew MIA to DCA right after the change in September and had a similar sandwich experience. 7-11 hot dogs would have been an improvement!


Reply
(@uapremierguy)
Joined: 5 years ago

Member
Posts: 0

Any word on the rumored improvements to the meals themselves (other than the snack basket)? What good is a meal if it is inedible. I haven't seen anything official in this regard.


Reply
 Wp01
Gold
(@wp01)
Joined: 5 years ago

Member
Posts: 0

there's this really annoying ad popping up lately that auto redirects me to phone booster app, absolutely ridiculous.


Reply
 Dan
(@Dan)
Joined: 12 years ago

Posts: 11

Unfortunately the US folks that are now running AA dining services continue to use sub-par quality items. All entrees are frozen "pop outs" instead of freshly prepared. Previously on AA at lunch time you had a choice of a fresh salad or a hot entree - so you had a chance to be a bit healthier. Now every meal is an option of two hot entrees - both frozen pop outs. Even the protein served on appetizers comes in as frozen, pre-cooked. The worst part is that the sandwiches are pre-made, pre-packaged, frozen.

On Feb 1 UA will switch from the same type of meals to more freshly prepared including all sandwiches will be freshly prepared.

In the end - the US folks continue to downgrade AA, even if they are adding it to more flights. Until they change direction and understand that today's traveler needs healthy and fresh options, we will continue to deal with bad food.


Reply
Diamond
(@randy-2)
Joined: 5 years ago

Member
Posts: 668

The First chicken dish continues to be inedible. Sometimes I would just as soon not be upgraded, as the free (for EXP) BOB food has improved. The chicken Caesar salad has improved (better chicken) and the sandwich as well.


Reply
(@Vitempest)
Joined: 15 years ago

Posts: 9

And the always yummy baked onboard cookies are history, too. Now they are pre baked and I have been served them with the meal a few times now. The old FA cows seem to enjoy shoving it all at you at once.


Reply