American Airlines has sent out a memo to flight attendants, reminding them to crack down on passengers trying to upgrade themselves to extra legroom economy seats for free. American crews should crack down on self-upgraders American Airlines has Main Cabin Extra, which is its extra legroom economy seating, located at the front of economy. This…
Continue reading: American Airlines Tells Crews To Police Self-Upgraders
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Well, good for them.
I get MCE on account of status and regularly check the seat map to identify where I am most likely to have an empty middle. Someone who self-upgrades to such an empty middle interferes with the experience I have made efforts to enjoy.
I get it - I am not entitled to an empty middle. But no one should cheat the system to my detriment.
This is not a new policy. I got "spoken" to moving to an exit row on an MD-88 out of Dallas going to Louisville by an FA. I was told I could move to any seat but an exit row. I moved back without saying a word thinking it was some sort of operational thing only for the FA to come back over and apologize not realizing I had EP status. This was in 2016.
DL I believe identifies Delta Comfort seats on the seats themselves. I'm not sure how if that deters self upgraders are not. Although DL I also believe considers Delta Comfort a separate class of service.
Often middle MCE seats go to MCE/Group 8 or 9 passengers when the remainder of the coach cabin is full. Or a couple that's traveling together. If there are any open middle seats on a flight (rare as that is) it's often a MCE seat.
In general I agree that if you didn't pay for it, you shouldn't be allowed to self-upgraded to it.
However, AA also shouldn't get to have their cake and eat it too so to speak:
AA goes "seat assignments are not guaranteed" and "Fees for seats are non-refundable" when it comes IROPS/refund for MCE.
Either it is just a seat assignment fee (people changing into open seats after boarding completed aren't moving "seat classification"),
or it is a class of service that AA needs to guarantee said service and make the MCE purchase refundable as per fare refund-ability.
AA should patrol MCE. UA has it right - the FA's check the seat maps and if an empty E+ seat is occupied they come around and ask for a CC payment.
AA should do the same. Simply say the cost of that seat is $X. What CC did you want to use for payment?
While I'm sure there must be a statistically significant number of self-upgraders, I've really not found it to be an issue on flights that are not full. MCE aisle/windows are usually assigned prior to departure to elites, and few people are bold enough to just plop themselves down in a middle seat (assuming they even realize it would get them free booze).
On full flights, all bets are off--the middles in MCE seem to go first to non-revs, then, ironically, probably customers booking basic economy who were waiting on a seat assignment.
Strongly disagree on letting people pay to upgrade on-board. If I have an empty middle seat when the door closes I expect it to stay that way.
That’s not an upgrade. An upgrade is to a higher cabin class. Just as an upgrade from a standard room to a deluxe room at a hotel is hogwash. Unless it’s an executive suite or club level then it’s not a room upgrade.
It’s still main cabin. Once the doors have closed passengers can move into a seat with extra leg room. Main cabin extra is still main cabin.
It's worth noting that Prince William and Princess Kate travel in economy. So, it's not a socioeconomic class thing. Someone from any socioeconomic class can use cash or points to buy a first class or business class ticket. That's the way every airline works. Your thinking is misguided.
Self upgraders are annoying. Pay for the legroom and the slight benefits like everyone else. However, when it comes to service, I find just smiling saying hello and talking civil to a FA guarantees better treatment.
If you want to sit in a better seat, then pay for it. This isn't rocket science.
This would require flight attendants do two things that are unlikely to happen now that their duties as mask police have ended:
1. Putting down their phone
2. Leaving the galley
Even if seats are in the same cabin, MCE is a different service, starting with the extra legroom.
There is no airline that I know of that does not charge more for seats with extra legroom when booking even if those are in the same cabin; so why this should be different ?
Many airlines, in Asia in particular, do charge for on board and even mid-flight same cabin upgrades to MCE equivalent, so I agree that AA should follow UA's approach on it.
If it's related to the extra work for the FA's, well AA could share a commission of those seat upgrade sales as they do for other on-board sales already, that's a WIN - WIN for all.
You obviously have never been on a plane CHRIS. Why don’t you take a minute out of your really busy day (HA!) and write the airlines to tell them they need to remove all issued tablets from flight attendants and pilots. Let’s go back to the old days. No electronic devices for flight crews. Sorry you hate your job.
It's only right. I just took a trip to pty out of miami. I had the very first seat 1B no longer first class but on my way back I was stuck with less leg room and I noticed a guy move up once he noticed nobody had that row lol
When coming around for the drinks service, the payment can be processed like a buy on board. It should also be made available on the buy on board menus.
Even better…pay the flight attendants a commission on last minute upgrade fees!
More revenue, happier guests and staff!
You always need to ask the FA to move to the exit row because air regulations require them to give you the exit row spiel. They will get irritated if people are moving there without their knowledge.
Exactly what I was thinking. If you just let people move after the door is closed more people will just not upgrade and take the chance. Then they move for free. However, as the FAs can take payment for drinks and food then you would think they should be able to take a payment for this. The real issue I think is what to charge. Food and drink have a fixed fee. Also, giving the FAs yet another job to do and manage may be an issue too.
I spend A LOT of money each year to EARN status. I don't even drink, and rarely board early, so the space is the most important and only benefit to me. Airlines and Airports need to crack down on all this "self upgrading" and even fake disabled people on international flights. These people are doing cartwheels and walking around just fine for 10+ hours on the plane, then all the sudden they need a wheelchair and need to be pushed by another human when it comes to going through security or customs (basically they are line jumpers). I truly feel for the people who need and use those services, but I know for a FACT (with my own two eyes) that just like how passengers abused the "service animal" policy, there is a significant percentage who is abusing those services as well.
I feel so guilty for all the times I've sprawled across the middle FIVE seats on 747's
Other airlines have a simple way do do it: there is a fixed fee per flight hour: flights with total duration of up to 1 hour $ 15 USD, 1 to 2 hours $ 30 USD, 2 to 3 hours $ 45 USD and so on. You get charged for all the flight even if you try to upgrade 1 hr after the flight started. Some asian airlines even have it on the on-board menu.
I just witnessed it in a VietJet flight two months ago: at mid flight a passenger tried to sneak in the front seats that have more leg room (and not free water or drinks). The passenger was quickly approached by the crew and was invited to enjoy it for the rest of the flight for 35 USD for remaining of the flight, even if that happened 1 hour after takeoff; or to return to his original seat.
Mind you that 35 USD in Vietnam is way much 'expensive' than in the US, but the message is clear and aligned with on-board food: if you want it, buy it before you board or pay a higher price once on board.
Free upgrades are absolutely out of the question.
I think AA should do the same.
That would be cool except for the fact there are only 4 seats across on a 747.
Regardless of what you seem to think these extra space seats cost money. People don't have a right to self upgrade. Shouldn't have some cheapskate overflowing from the middle seat into mine when they didn't even pay for the seat.
Exactly. I have experienced other passengers trying to do this very thing and thankfully FAs have stepped in and put a stop to it. Really don't understand the cheapskates that think they are going to get away with this nonsense.
Is this even a thing these days? I rarely, if ever, see empty seats on any flight
I’m sure the crew have enough on their plate without having to take on this little piece of irritation, If the company isn’t able to find a solution then it’s on them and not the Flight Attendants- isn’t there enough disgruntled passengers already, so tale care of it on the ground before door closure otherwise it’s a NO
Let the FA upgrade and when they do, allow them to get $5 for their time in processing.
MCE with American Airlines isn't only a seat with more legroom. You also receive complementary alcoholic beverages and priority boarding when you pay for this product. So, it is an enhanced product with a cost that people are willing to pay.
You might be confusing group 8 or 9 with airline non-revenue passengers and revenue standby customers who are boarded last and occupy all remaining seats.
I have concerns with the title of this article. FA's are not told to "police" MCE. That is false. AA FA's do have the tools to view the seat map in real time. in the interest of fairness to those who've purchased this product or were granted an upgrade, most FA's will look at the seat map before the boarding door is closed. FA's recognize MCE is a product that has priority boarding, complimentary drinks, and extra leg room. A lot of passengers, however, aren't aware of these enhancements. Avoid the walk of shame, and take your assigned seat as printed on the boarding pass.
I just don’t understand why we can’t charge on our tablets as JetBlue does. It’s not adding any more responsibilities than when I have to go through the explanation of why I’m asking them to return to their original seat. Simply ask if you’d like to sit here there’s an additional charge. I’ve seen this done as I commute on JetBlue and the passenger never argues they usually sprint back to their assigned seat!