American Airlines E...
 

American Airlines Expands Espresso In First & Business Class

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(@lucky)
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It’s not often we see American leading the way when it comes to inflight service, so here’s a small but noteworthy victory, as reported by @xJonNYC.

Continue reading: American Airlines Expands Espresso In First & Business Class

Share your questions, experiences, and thoughts below.


17 Replies
17 Replies
 Gaby
(@Gaby)
Joined: 2 years ago

Posts: 3

I guess its a good thing that AA can serve espressos in F and J, though I dont understand why its such a big deal with US / EU airlines. Most passengers are tired, jet-lagged and possibly hung-over after a trans-Atlantic flight and serving good coffee seems like an easy win for an airline in terms of customer experience.


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(@Sel, D.)
Joined: 8 years ago

Posts: 992

I had an espresso on an AA 788 three months ago in biz.

Flew on one a few days ago and they were also serving Boizel Brut Reserve Champagne. Not sure why all the AA shaming, it’s a solid experience. Perhaps the catering is much better out of HND (better than the flight there on ANA), but the food has also been well above Polaris as well.


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(@Robert J Fahr)
Joined: 9 years ago

Posts: 460

"Now, I do hope that the espresso machines are properly maintained, and actually work a majority of the time."

Like the soft serve ice cream cone machines at McDonald's I am guessing.


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(@Duck Ling)
Joined: 10 years ago

Posts: 516

I am with you Lucky, I am more interested in an airlines coffee offerings than wine/champagne selection!

Which is why I find it disappointing that so many top league airlines still do not serve espresso based drinks in biz (looking at you JAL and ANA). C'mon, if Iberia can do it you can too!


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(@SMC422)
Joined: 5 years ago

Posts: 64

Am a bit confused. Thought American was planning on eliminating first class?


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(@justin dev)
Joined: 3 years ago

Posts: 938

What I would much prefer is when I ask for a cup of tea, the beverage given to me does not smell or taste of coffee.


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 Todd
(@Todd)
Joined: 2 years ago

Posts: 68

Wonder how long it will be before they set up a tip jar for their special coffee? LOL


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(@Kevin)
Joined: 7 years ago

Posts: 108

Flew on Flagship business twice recently when they stated 'Espresso available on request' and on both times, guess what: 'machine is broken'. Very American-based thinking, over-promissing and under-delivering.


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 Mike
(@Mike)
Joined: 9 years ago

Posts: 283

Here’s the thing. Espresso is a method of preparing g/extracting coffee. It, in itself, is not better or worse than other methods. AA is using this for marketing purposes (fair) and we shouldn’t get too excited.
In many cases, a bad espresso would be the worst coffee possible, as it burns and also runs in pipes filled with burnt residue. I have never had a decent espresso in the air. Not once.
If you ask me , cold brew and filter coffee are much safer options for air travel and do not require machines.


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Diamond
(@mike-c)
Joined: 5 years ago

Member
Posts: 342

So, espresso coffee on these flights (and not even a mum-and-dad café level of options) is pretty much like a complimentary upgrade for an EP. Theoretically possible, but you buy a lottery ticket when it actually happens? There are airlines that seem to manage to offer it consistently even if not on all flights.


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 Sam
(@Sam)
Joined: 9 years ago

Posts: 42

I'm not sure if getting attendants to use pod machines is really a way of serving 'good coffee'. It seems incredibly labor intensive for what would presumably be a very mediocre drink.

Airplane coffee made in huge vats with rancid water from the tanks is a good way to both wake you up and clean out your system.


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 Sam
(@Sam)
Joined: 9 years ago

Posts: 42

It's pretty ridiculous to get excited about machine coffee from a pod that I'd avoid drinking in a lounge or hotel, just because I can now get it with my 2000-dollar-plus plane ticket.


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 Mary
(@Mary)
Joined: 2 years ago

Posts: 207

A reminder of why you should never waste money for business class on U.S. carrier. I can't think of a single European or Asian carrier who hasn't been serving a cappuccino in business class for at least a decade, and here is AA just adding basic espresso.

Wow, just, wow.


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(@Simon)
Joined: 2 years ago

Posts: 1

It won’t be done. We don’t have the cabin staffing. Period. And the expression pods are manufactured in Texas. No thanks.


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(@D3Kingg)
Joined: 9 years ago

Posts: 1712

The entire world knows American coffee is $hit. Nice perk but I’m waking up in business class before landing for the pre landing meal. A mug of tank water black coffee or cappuccino ; I just wanna perk up and prepare for landing.

I can always grab a cappuccino at Starbucks. Once you arrive at your destination you can have your first amazing coffee drink even before leaving the airport. Maybe the crew can enjoy the espresso machine.


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(@Leigh)
Joined: 5 years ago

Posts: 522

Wow, just wow…you are a snob.


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(@AaronP)
Joined: 11 years ago

Posts: 152

I asked the flight attendant to make me one on the Etihad A350 AUH-YYZ. It was meh...


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