Impressions Of KLM 787 Business Class

I’m generally a Lucky fan and agree on you most, but I can’t feel I like KLM from your report.
I’ll choose better products and buy one or two Dutch houses on ebay.

Is there any difference between their business class seat and Air France on their 787 (besides color)?

Well, the wifi pricing onboard is really outrageous.

I’ll admit I’m not a tech guy, but I don’t understand how this happens with some frequency when I fly and there are plans that charge based on data usage. I made sure nothing was updating in the background, so how can that happen?

Assuming this is not an entirely rhetorical question, the answer is that most web browsing consumes these days uses a considerable amount of bandwidth. If you hit SHIFT-ESC in Google Chrome you can see how much memory each tab is consuming on your computer. The one I'm on now (this very story at One Mile at a Time) is consuming 150 megabytes.

Now, that's not the same as the bandwidth I used to open the page since much of the content on the page was cached on my computer from previous visits to OMAT. But it wouldn't surprise me if each page at OMAT (not singling the site out, just a handy reference) requires 5 or 10 megs of bandwidth on first load. Plus, I seem to have gotten an ad which engages in the Satan-induced practice of auto-playing video, another major thief of bandwidth.

In fact, digging deeper into Chrome's Developer Tools, I can see that just reloading the OMAT home page -- where almost everything should be cached on my computer already -- requires 3mb of bandwidth of which 2.5 are some MP4 video file, the existence of which I was not aware of until I looked for it.

So, 50mb of data would be consumed by hitting Refresh on your own web site 17 times, or by visiting a small number of websites that you haven't visited before, or that have added new photos since your last visit.

Is it just me or do those seats look really tight?!

Both UA and KLM will fly the 787-9 between SFO & AMS.....who would you pick if mileage program was not a factor?

FYI most klm FA’s aren’t that friendly.

Well nowadays all these planes rolled out with this herringbone with no other innovations

@Lucky, why don't you request a special meal if you have dietary preferences? Is it because you don't really fit into one of the categories? I totally understand this because my wife is pescatarian (vegetarian but will eat fish). Additionally, her stomach can't handle Indian-style curries and so forth. So sometimes she won't select a special meal and hope for the best in terms of the normal selection. Anyway, I was thinking it could be a topic for airline food improvement.

Wouldn't you, in the interests of privacy, prefer to be seated against the window, and away from the aisle? Also, it would allow you to glance outside when the blinds are up. These seats place you by the aisle and allow anyone behind you to see what's on your laptop (or TV screen).

I would have chosen the blue one too.

KLM started offering a new service concept called Anytime for you. Part of the service is dine on demand similar to JAL. All main meals will be plated in the galley. I can personally say its a real upgrade compared to the old service. At the moment its available on flights to JNB BKK NRT KIX. With the introduction on PVG and CPT routes in a few months.

Compared to Qatar Airways Q-Suites, every other business class seat looks so ordinary. I know Qatar Airways is not an option for travel to and from Europe and north America but just saying.

@Adil, I agree, can never understand the point of this angle.

Interering about the food, since in your previous trip reports, you seemed to find it good overall.

It's very difficult these days for me to get any value out of the "food and beverage" portion of Lucky's reviews. His self-imposed dietary limitations are exhausting. If it were chicken BREAST pieces he would have gobbled them up... But chicken thigh? Nope. The rest of the world figured out years ago that thighs have a lot more flavor, and remain juicy and tender even when overcooked. I'm certain that's why they were chosen for that menu. Having looked at 100+ reviews all featuring salmon, I can do without another one. I don't think he eats pork, lamb, veal, duck, or even much beef these days. So it's always salmon or vegetarian or pasta. He also rarely has cocktails, red wine or any sort of after dinner drink. Even when he orders from a lounge menu, it's always the worst, simplest or most unappealing dish(es) offered. And then...guess what? Complains when they're no good.

The rest of the review(s) are detailed, thorough and a great resource. But don't listen to him about food.

@ Dennis

Maybe there should be a special menu option for “picky eaters”.

I actually looked at the BA special menu options a while back and was staggered by the sheer number of them. I suspect if you can’t find something there, you’re probably in a very, very tiny fraction of the population (maybe the point at which you have to stop expecting the rest of the world to cater for you?).

I dunno if this is a parallel: I have a disability but I expect zero assistance, and on the odd occasions when I do get it I’m really pleasantly surprised. Self-sufficiency is usually the best answer.

I find that the soup on KLM is, on every flight, hands down the best part of the fine but not fantastic meal.

No idea why, and I’m not normally much of a soup guy.

I was on this exact flight with you and Ford and agree, the meal service was fairly slow. However, those flight attendants did try their best to make fun connections with everyone. I slept through the second meal service since the first one ended so late. Better wine options would have been nice, but the Flying Dutchman was fun regardless.

Happy flights ahead!

@ Donald agree 100%. Ben's reviews are generally a great read ( and the reason why I mostly visit this site), but the food side is definitely monotonous with salmon or some other fish dish usually selected, which then for the most part don't live up to expectations.

I’m both gluten and dairy intolerant... gluten intolerant meals are full of dairy, and non dairy or vegan meals are full of pasta/gluten. Depending on the length of flight I will either order one of the two or stick to the main menu and hope for the best!
Cathay offers fruit meals, which on a short flight are just perfect!

I have to laugh about finicky and picky eaters with limitation of their diet who insist on eating out and on planes. I suppose it could be even more ridiculous to listen to their reviews of the school menus when they were growing up... STAY AT HOME. You are impossible to please and will gripe about anything that does not fit such a narrow view of what you think is right. Enjoy food and eat anything, try it, you might like it.

PS - All of these people who fuss over food might live a year longer, big deal, having suffered and had no culinary please their entires lives.

I agree, I’m sick of Lucky ordering the fish every time as well.

@Tom~ I think KLM's dine-on-demand concept may be a load of rubbish! If you told them you wanted meal service ASAP after take-off, so you could sleep or whatever, you would be told hot dishes were not possible as the ovens for re-heating were not ready less than 2 hrs into flight or some such.
The whole meal service looks uninspiring in the extreme which is a pity, as contrary to popular belief, some Dutch food is very good; maybe it doesn't work in the air.

First: Lucky mainly only wants fish on western menus. He eats some non fish options with regularity if it’s not western.

Second: self imposed dietary restrictions seem to be the norm the last 2 decades. It’s what happens when a society has so much affluence. Lucky is simply a man of his generation

Third: If Lucky only (or mainly) eats fish, then he should review the fish.

If he reviews something else, he’ll hate it. Which is not helpful for us.
If he reviews the fish every time then we can judge between airlines.

Presumably, an airline who consistently cooks fish better than other airlines, will also cook other entrees better as well...

I hate seafood with a passion.
But I find the fish reviews helpful anyway, for reasons above

I don’t understand why pre ordering meals hasn’t taken off faster

It allows the airlines to only load the needed meal, which reduces waste and cost
It leads to everyone getting their first choice, increasing customer experience

Win win, why not do it?

Why didnt you fly the KLM nonstop from CMB to AMS?

@ yhd -- It wasn't operating on the day I needed.

I consider KLM's service and product mediocre. The quality of food is generally poor.

I've been on a 787 in BC for a round-trip in June AMS-BOG.

A couple of things worth mentioning:
- there are now flat-fee options, including free messaging such as on Delta
- on the flight back the wifi was nowhere to be found (Delta's has never failed me)
- the food was *really* good both ways, on the way to I ate fish, on the way back a beef stew. And trust me, I do have some taste and it really was good. Might have been a lucky shot though!
- I really do think food service improved: they served my olive oil from a bottle, they didn't give me a small plastic thingy
- service was impeccable
- if you have a Chinese business man who likes to hit the screen behind you like a madman it might wake you up; unfortunately it's constructed that way apparently. This is the reason why I hate that they have games on these systems.
- IFE screen resolution is 720p-ish while the screen clearly allows for 1080p
- IFE movie selection has improved, they used to have less titles, this was fine now
- they have different amenity kits every time it seems, I don't really care for them and I'm amazed at how much time is spent complaining about them in reviews in general.