Air France-KLM CEO Schools Lufthansa Group CEO On Labor Relations

Air France-KLM CEO Schools Lufthansa Group CEO On Labor Relations

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Could bad labor relations be a reason to block a potential airline acquisition in Europe? That’s the direction things may be headed, and I must admit, I think it’s a pretty smart argument to make. Let’s start with some background, and then tie it in to current events…

Contrasting Air France & Lufthansa labor relations

Lufthansa Group CEO Carsten Spohr has to be one of the worst airline leaders in the world when it comes to labor relations. The irony is that Spohr is a former Lufthansa pilot, so you’d think he’d appreciate the value in good labor relations. But I guess once he made the switch to management, he lost respect for the profession.

Last week, Lufthansa Group saw back-to-back-to-back strikes, by pilots, then flight attendants, and then pilots again. Rather than trying to negotiate and find common ground, Lufthansa Group management has only made matters worse, by essentially shutting down one of its subsidiaries overnight, to punish employees and play hardball.

It amazes me that Spohr still has his job. He’s not great at labor relations, and he also doesn’t seem great at actually leading the airline group’s flagship carrier in the right direction, given that it’s the least profitable airline in the group.

What’s going on at Lufthansa Group is such a contrast to Air France-KLM. Prior to 2018, labor relations at flagship carrier Air France were horrendous. I mean, in 2015, a protest by employees looked more like January 6, with executives having their shirts ripped off, and scaling a fence to escape.

However, it has been a completely different story since Air France-KLM CEO Ben Smith took over in 2018. Since then, Air France hasn’t seen a single major case of industrial action. Yes, in eight years. That’s beyond remarkable.

I know a lot of anti-union people like to always blame unions for the kind of unrest, and for being unreasonable, while giving management a pass. Yes, unions can be challenging. But I think the perfect counterpoint to that is what we’ve seen at Air France. Air France has gone from worst to first when it comes to labor relations in Europe, so how is that possible?

Well, Smith has a deep respect for employees, he’s a huge aviation geek (which employees very much respect), and he fundamentally views labor and management as being collaborative, rather than at odds with one another. He also understands the value in making strategic investments to make employees happy.

For example, when he started in his role, one of his first orders of business was to eliminate low cost carrier Joon, moving the employees there onto contracts with higher pay. That’s literally the opposite of what we see at Lufthansa Group, where it’s all about forming new subsidiaries in order to cut labor costs, at the expense of existing employees.

Smith’s attitude is essentially “hey, we (management and the employees) want the same thing, which is for the airline to succeed, so how can we come to an agreement where everyone can be happy?” Respect goes a long way, especially in an industry with too many people like Spohr.

Air France has come a long way with labor relations

Could labor relations play into TAP Air Portugal deal?

Currently, the Portuguese government is trying to privatize national carrier TAP Air Portugal, and both Air France-KLM and Lufthansa Group have expressed interest in investing in the airline group, and are in the running.

However, SPAC, the union representing pilots at TAP, is seriously concerned about the prospect of an acquisition by Lufthansa Group, given the implications for labor relations. I mean, who wouldn’t be?

So Smith is (smartly) trying to capitalize on that concern, and made Air France-KLM’s record on labor relations an argument in favor of such a deal. As he has explained in the context of a TAP deal, and reported by La Tribune Dimanche:

“When I arrived in 2018, my priority was to ease the social climate and establish a level of trust with employees that didn’t exist within the company. The preceding years had been marked by numerous strikes that had cost the company 1 billion euros.”

Honestly, that’s a really good argument. If the Portuguese government has any concern for its employees or operational reliability at the airline, how could they possibly want to enter a deal with Lufthansa Group right now, when the airline can’t even keep its own planes flying?

Could bad labor relations cost Lufthansa a big deal?

Bottom line

Both Air France-KLM and Lufthansa Group are competing to invest in TAP Air Portugal. While there are pros and cons to either deal, there’s one obvious con for Lufthansa Group, which is labor relations. How could a government want to partner on privatization with an airline that has a horrendous record on labor relations, to the point that we see the flagship airline grounded for five days straight, with three different strikes?

While Air France-KLM CEO Ben Smith isn’t trashing Lufthansa Group, he’s smartly bringing up how Air France has now had labor peace for eight consecutive years, and that’s causing TAP Air Portugal pilots to increasingly favor a deal with the SkyTeam airline group.

Do you think labor relations could factor into which direction this deal goes?

Conversations (26)
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  1. AeroB13a Guest

    The comments below have predictably strayed off topic on the usual whichever U.S. Airline is best. Ok! I will throw my ten pence worth of recently published 2026 Customer Satisfaction figures just to muddy the waters:

    Top U.S. Airlines in 2026

    1. Spirit Airlines — ranked the best overall.
    2. Southwest Airlines
    3. SkyWest Airlines
    4. Alaska Airlines
    5. Hawaiian Airlines
    6. JetBlue Airways
    7. Delta Air Lines
    ...

    The comments below have predictably strayed off topic on the usual whichever U.S. Airline is best. Ok! I will throw my ten pence worth of recently published 2026 Customer Satisfaction figures just to muddy the waters:

    Top U.S. Airlines in 2026

    1. Spirit Airlines — ranked the best overall.
    2. Southwest Airlines
    3. SkyWest Airlines
    4. Alaska Airlines
    5. Hawaiian Airlines
    6. JetBlue Airways
    7. Delta Air Lines
    8. American Airlines
    9. Frontier Airlines
    10. United Airlines
    11. Envoy Air

    Eat your hearts out you Big 3, fanboys …. :-)

  2. Cedrc Guest

    What the heck is the board of directors doing at this point? Like Spohr or not, the company really needs new blood at the top. It just seems like he is driving LH in the ground. The next step is to sell off the LX to pay the bills.

  3. Lee Guest

    Of course, the Portuguese government would have an interest in its workers. But, it will also have a reputational interest and an investment interest in its national carrier being well run. I think it's a fair statement to say that "being well run" is more likely to occur under Air France-KLM. And, under Lufthansa, the Portuguese would be Spohr-nicated.

    1. Lee Guest

      Just look at each suitor's operational execution over the past several years. It's not a tough choice.

  4. Alex Guest

    As an Hon Circle member it’s been beyond frustrating to experience the destruction of Lufthansa by C Spohr.
    Quality has been removed from the First Class lounges and flights, replaced with dishonest marketing spin.
    Carsten is a clown. Lufthansa is a poor shadow of its former self. Shame.

  5. Marcus Guest

    I do think AF/KLM make the most sense to aquire TAP
    Aside from being Star Alliance TAP and LH group don't have much synergy
    It does seem like AF/KLM would be more welcoming and treat TP as an equal partner whereas we've seen how LH groups just buys airlines and turns them into Lufthansa (insert country name)

    I think TAP could be well suited to moving over to SkyTeam
    If they...

    I do think AF/KLM make the most sense to aquire TAP
    Aside from being Star Alliance TAP and LH group don't have much synergy
    It does seem like AF/KLM would be more welcoming and treat TP as an equal partner whereas we've seen how LH groups just buys airlines and turns them into Lufthansa (insert country name)

    I think TAP could be well suited to moving over to SkyTeam
    If they move over to SkyTeam it would give them a massive boost to their lacking African conx and South America with LATAM and Delta connections it would be a good match

    And if so then SkyTeam would have the top of Europe (SAS) and the bottom

    Also I think the SkyTeam US/Europe Joint venture is probably the strongest of the 3.

  6. 1990 Guest

    Today, I wish we (in the US) would follow the French in actually fighting for better worker and consumer protections. And yet, more recently, it is the excessive corporate propaganda from our billionaire-owned media has convinced some here to hate unions, regulations, etc. However, they should know it is the tireless efforts of those unions and generations of their members that built the American middle class, achieved the 40-hour work week, minimum wage, weekends, healthcare,...

    Today, I wish we (in the US) would follow the French in actually fighting for better worker and consumer protections. And yet, more recently, it is the excessive corporate propaganda from our billionaire-owned media has convinced some here to hate unions, regulations, etc. However, they should know it is the tireless efforts of those unions and generations of their members that built the American middle class, achieved the 40-hour work week, minimum wage, weekends, healthcare, pension and retirement plans, and more. Sure, it can always be better, but let's not make perfect the enemy of good. Real progress takes sustained time and effort. Whether in Europe, US, or elsewhere, I hope these workers get what they're asking for soon.

  7. Aaron Guest

    Tim Dunn calling out someone else for being a mouthpiece is just (unintentionally) hilarious.

    1. Tim Dunn Diamond

      just debate the facts.

      DL pays its people - union and non-union - above industry average.

      DL and AF have great employee relations. Apparently it is a Star alliance thing - UA keeps labor from erupting into strikes in part because US laws make it much harder for airline employees to strike than in Europe but UA employees are substantially underpaid compared to DL employees while in Europe it is LH that keeps trying to...

      just debate the facts.

      DL pays its people - union and non-union - above industry average.

      DL and AF have great employee relations. Apparently it is a Star alliance thing - UA keeps labor from erupting into strikes in part because US laws make it much harder for airline employees to strike than in Europe but UA employees are substantially underpaid compared to DL employees while in Europe it is LH that keeps trying to bust labor through opening and closing subsidiaries.

      DL FAs did not wait 5 years to get pay raises; UA's retro - which will increase over last year's accounting charge - does not begin to cover the lost time value of money.

      and some people have the gall to think that unions actually are a benefit to US airline employees compared to DL's combined unionized pilot and non-union every one else (essentially) strategies

      UA's labor costs will go up and, combined w/ its higher than average fuel costs, their zero growth earnings will add stress to their balance sheet.

      LH will be locked in an endless cycle of labor unrest and underperformance until LH Group's board realizes their strategy is not working.
      In contrast, UA's strategies are working but their employees pay the price.

      Let's hope UA FAs agree to their proposed contract so UA can move onto the mechanics and other labor groups.

    2. Tim Dunn Diamond

      people who understand the issues are the ones that SHOULD be discussing the issue.

      You can't stand that AF and DL understand employee relations; DL generally doesn't throw shade at competitors but Ben Smith is right to comment since the future of TP might depend on it.

  8. Aaron Guest

    And it isn’t getting better for Lufthansa…

    “Lufthansa cuts 20,000 summer flights as fuel prices surge”

    https://www.bbc.com/news/articles/cre1r4n5j5wo

    1. AeroB13a Guest

      The reported flight cancellations are almost exclusively regional, loss making routes, therefore, some might consider that to be a prudent management strategy, yes Tim?

      I couldn’t possibly comment …. :-)

  9. Tim Dunn Diamond

    Good for Ben Smith.
    It is beyond embarassing for any company to have a track record of such poor labor relations - which includes opening and closing subsidiaries in order to keep costs down - but esp. for a legacy airline that has a virtual monopoly in many major markets of its home countries; addi n the impact on connecting passengers throughout the EU and LH Group's labor relations have got to be considered...

    Good for Ben Smith.
    It is beyond embarassing for any company to have a track record of such poor labor relations - which includes opening and closing subsidiaries in order to keep costs down - but esp. for a legacy airline that has a virtual monopoly in many major markets of its home countries; addi n the impact on connecting passengers throughout the EU and LH Group's labor relations have got to be considered in assessing whether they should get bigger.
    You can't ignore that Spohr's strategies haven't worked despite whipsawing labor. LH's profitability is the lowest of the Group and also the lowest of the big major EU airlines.
    If TAP's pilots think labor relations matter, then LH Group could lose a real opportunity and it might force LH's board to realize that Spohr needs to go for reasons that include but are not limited to labor relations

    1. Nasir Guest

      @Tim Dunn
      It is out of topic but kindly explain.
      Why did Delta delay the entry into service of their A350-1000s?

    2. MaxPower Diamond

      It's funny seeing Tim talk about labor relations when Delta is the company that pays millions to keep new unions out of their company and is a major union basher. The same company, delta, that unilaterally took away the most lucrative profit sharing plan in the airline world but only from their non-union employees (and even had the nerve to show graphs pretending it was a good deal for their non-union employees when you'd have...

      It's funny seeing Tim talk about labor relations when Delta is the company that pays millions to keep new unions out of their company and is a major union basher. The same company, delta, that unilaterally took away the most lucrative profit sharing plan in the airline world but only from their non-union employees (and even had the nerve to show graphs pretending it was a good deal for their non-union employees when you'd have to just be bad at math to believe it) only to give it back when ALPA kept the lucrative profit sharing plan and outside unions began showing Delta employees how beneficial a union can be to their personal well-being.

      "It is beyond embarassing for any company to have a track record of such poor labor relations - which includes opening and closing subsidiaries in order to keep costs down "

      This quote though... How ironic for our resident Delta fanboy to tee this one up... This is EXACTLY what Delta did closing down Comair due to labor costs then acquiring Pinnacle (now Endeavor) out of bankruptcy just to save on labor costs...

    3. Tim Dunn Diamond

      LH would love to have DL's labor relations.
      When simpletons like Max reduce DL's industry-leading compensation to keeping unions out, they prove they are nothing more than mouthpieces for labor and the US airlines that have to bow down to them or watch their operations implode.

      DL's pilots - which are very much unionized - have long led the industry in compensation including via profit sharing.

      It is also noteworthy that UA's financial...

      LH would love to have DL's labor relations.
      When simpletons like Max reduce DL's industry-leading compensation to keeping unions out, they prove they are nothing more than mouthpieces for labor and the US airlines that have to bow down to them or watch their operations implode.

      DL's pilots - which are very much unionized - have long led the industry in compensation including via profit sharing.

      It is also noteworthy that UA's financial results - released yesterday - highlight how much lower UA pays its employees. DL and UA spent almost the same amount on salaries and benefits but UA had tens of thousands more employees even without owning a regional carrier subsidiary.

      As UA pays more for labor and fuel this year, their earnings will fall relative ot the rest of the industry. Their plan to cut 5% of their growth - which takes them to flat capacity - means they are taking on a whole lot of new airplanes and not growing, simply adding to their long-term financial commitments, exactly what I said would happen.

      spare us the drivel, Max. facts prove your statement makes no sense. because it is simply an excuse to look past the fact that DL employees are the highest paid in the industry.

      Nasir,
      I believe that DL was waiting for the new fuel systems to be approved on the 35K but some say it is other reasons, including for improvements to the Trent XWB 97 engines. I'm not sure it really matters since the DL 35Ks are going to have both.
      What does matter is that DL will be taking all 20 35Ks over about a 2 year period and will gain the most capable and most fuel efficient aircraft in the US carrier fleet - far outperforming anything in the AA, AS or UA fleets.
      The first DL 35K is just months from rolling off the assembly line and should be delivered early in 2027 which means several will be in service a little over a year from now.

      DL's international growth is about to be turbocharged on the backs of substantial cost savings due to the refinery this year.

    4. MaxPower Diamond

      "DL's pilots - which are very much unionized - have long led the industry in compensation including via profit sharing."
      Thank you for proving my point, Tim. Yes, Delta's pilots, in a union, have long made sure they're paid the best and keep the best profit sharing formula even when Delta tries to take it away.
      And it's nice that you didn't even bother addressing how Delta did EXACTLY what LH does --...

      "DL's pilots - which are very much unionized - have long led the industry in compensation including via profit sharing."
      Thank you for proving my point, Tim. Yes, Delta's pilots, in a union, have long made sure they're paid the best and keep the best profit sharing formula even when Delta tries to take it away.
      And it's nice that you didn't even bother addressing how Delta did EXACTLY what LH does -- shuts down one subsidiary over labor costs just to open a new one to save money. But that's what you said is bad labor relations, not me. I'm just noting that Delta has done exactly that since their merger with NW.

      Delta's pilots got their full allotment of Covid taxpayer funds, as intended, because they were in a union. Delta's non-union employees? No. they did not. Delta corporate kept as much of it as they could then used the taxpayer money to reinvest in LATAM and AM.

    5. rebel Diamond

      Q1 2026 Net Income (in $m)
      UA: $699
      DL: ($289)

      Q1 2026 CF/Capex/FCF (in $b)
      UA: 4.8/1.9/2.9
      DL: 2.4/1.7/0.7

    6. justindev Guest

      @max,
      If you are paying your employees well and treating them well, why would you need to have a union?

    7. MaxPower Diamond

      @Justin
      ask Delta. They're the ones terrified of unions and spending millions to keep unions out. Delta could answer that better "Hey Delta, why do you spend so much money keeping unions out of your company?"

      Plus, if you really want to know. Another example would be the covid bailout money. ONLY for Delta's non-union employees, Delta paid them significantly less of the taxpayer money FOR THE EMPLOYEES than any other US airline specifically...

      @Justin
      ask Delta. They're the ones terrified of unions and spending millions to keep unions out. Delta could answer that better "Hey Delta, why do you spend so much money keeping unions out of your company?"

      Plus, if you really want to know. Another example would be the covid bailout money. ONLY for Delta's non-union employees, Delta paid them significantly less of the taxpayer money FOR THE EMPLOYEES than any other US airline specifically because they were non-union and didn't have minimum hour language like union contracts did.
      So you want to know why? Because Delta screws their employees at the worst time in their lives and Delta hoards taxpayer money that was supposed to be for those employees.

    8. Tim Dunn Diamond

      to precisely no one's surprise, Max can't admit that DL's strategies - in this case - employee compensation - works far better than those of DL's competitors.

      DL employees have voted the airline as one of the best places to work in rankings that no other US airlines make.

      He, also as usual, doubles down on stupidity by ignoring the fact that DL's unionized employees make more.

      and rebel doubles down on his level of...

      to precisely no one's surprise, Max can't admit that DL's strategies - in this case - employee compensation - works far better than those of DL's competitors.

      DL employees have voted the airline as one of the best places to work in rankings that no other US airlines make.

      He, also as usual, doubles down on stupidity by ignoring the fact that DL's unionized employees make more.

      and rebel doubles down on his level of stupidity by not understanding balance sheets or income statements.
      UA sold hundreds of millions of newly delivered owned aircraft to leasing companies and added to their long term obligations which do show up on balance sheets.
      That is what any company does when real cash from operations decreases dramatically which is what will happen when costs go up and true cash flow goes down.
      UA is simply adding on more debt (leases are on the balance sheet just like debt) as their fuel prices increase.
      In contrast, DL took a NON-CASH charge - just as UA did for its FA retro settlement last year- for DL's equity investments.

      in actual operating metrics, DL and UA had nearly identical operating margins in the first quarter excluding the refinery.

      neither Max or rebel are smart enough to know how wrong they are about so much.

    9. rebel Diamond

      In Q1 UA added 36 new aircraft, paid down debt, raised cash/equivalents and sold/leased back $440m in aircraft. UA owned almost 100 more aircraft than DL at the end of 2025 so they have that flexibility. It was an outstanding quarter for UA especially in light of fuel prices. $2B more CF and $1B more profit. It was only a matter of time.

    10. Tim Dunn Diamond

      UA actually TOOK ON unsecured debt and sold/leased aircraft in order to not reduce its cash on hand which will be pressured as labor settlements are put in place and as fuel costs increase.

      UA and DL don't even calculate the same what is actually free or operating cash flow. To no suprise, UA takes the most footloose definition possible when real investors can read through UA's rah - rah

      AS just said that west...

      UA actually TOOK ON unsecured debt and sold/leased aircraft in order to not reduce its cash on hand which will be pressured as labor settlements are put in place and as fuel costs increase.

      UA and DL don't even calculate the same what is actually free or operating cash flow. To no suprise, UA takes the most footloose definition possible when real investors can read through UA's rah - rah

      AS just said that west coast fuel costs are problematic. DL saved 15 cents/gallon because of the refinery but always said that the refinery benefit would begin in Q2.

      UA had a great quarter but this incessant notion you have that UA is beating DL is just beyond reasonable - but that is all we can expect from you given that you clearly are driven by your "small tools" on your shoulders and below your waist.

      The gap in favor of DL will widen in the 2nd quarter and beyond.

      Don't rely on me, though. Look at Wall Street which is not liking what it heard from UA - whose stock is down the most of the big 4 and in line with troubled B6. Only ULCC is down more driven Duffy comments that the feds are not likely to help NK which says the same is likely true for F9

      Hopium and manipulation is not a strategy for anything other than your mental health

    11. rebel Diamond

      Sorry, UA cash/equivalents were up $2B, debt down $3.5B and adjusted total debt down $2.1B. Nice try though.

    12. justindev Guest

      @max
      I'm asking you as I do not understand what point you are trying to make.
      Why would there need to be a union if employees are treated well? Would seem to me that DL has adopted the best strategy.

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MaxPower Diamond

It's funny seeing Tim talk about labor relations when Delta is the company that pays millions to keep new unions out of their company and is a major union basher. The same company, delta, that unilaterally took away the most lucrative profit sharing plan in the airline world but only from their non-union employees (and even had the nerve to show graphs pretending it was a good deal for their non-union employees when you'd have to just be bad at math to believe it) only to give it back when ALPA kept the lucrative profit sharing plan and outside unions began showing Delta employees how beneficial a union can be to their personal well-being. "It is beyond embarassing for any company to have a track record of such poor labor relations - which includes opening and closing subsidiaries in order to keep costs down " This quote though... How ironic for our resident Delta fanboy to tee this one up... This is EXACTLY what Delta did closing down Comair due to labor costs then acquiring Pinnacle (now Endeavor) out of bankruptcy just to save on labor costs...

3
justindev Guest

@max I'm asking you as I do not understand what point you are trying to make. Why would there need to be a union if employees are treated well? Would seem to me that DL has adopted the best strategy.

1
Aaron Guest

Thank you for proving my point.

1
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