Does Anyone Want To Be Escorted To Their Hotel Room?

A reader raised an interesting question in the comments section of my Ritz-Carlton Turks & Caicos review, which I wanted to address in a separate post. Everyone has a different travel style, so I wonder how varied OMAAT readers’ opinions are on this.

Luxury hotels escorting guests to rooms…

At luxury hotels, it’s pretty standard for the front desk associate to offer to escort the guest to their hotel room after checking in. Reader JP asked the following question when I mentioned this in the context of my review:

One very stupid question…but from everyone’s experience, what’s the purpose of the “do you need me to take you to your room” offer? Is it for tips? Is it just legacy? Given that most people have travelled for years, and the ones who have never travelled probably won’t tip thinking it’s part of the service, what purpose does this serve anymore given that I’ve never been “lost”…

(That said…my partner does say I do excessive research ahead of time for everything)

This is a great question, and it immediately reminds me of the below scene from Curb Your Enthusiasm, where Larry David is escorted to his hotel room. The hotel employee shares all kinds of useless information, and then Larry realizes he doesn’t have money to tip the guy, and the situation gets awkward.

My take on being escorted to a hotel room

I’m with JP on this one, I don’t really get the concept of being escorted to your room, at least at a vast majority of hotels. A few thoughts:

  • I don’t think there’s anything wrong with a hotel offering to escort guests to their room, but I’m not a huge fan of them proactively saying they’ll escort you to your room, as it can make it kind of awkward to reject them
  • I do think there’s value to this at hotels that are really spread out and have multiple buildings, or where the way to the room isn’t obvious; however, that’s a small minority of hotels, in my experience
  • In many cases when you’re escorted to your room, all kinds of unnecessary information will also be shared with you, including how the TV works (you use the remote), how to use the Wi-Fi (use your name and room number, how novel!), that the stuff in the minibar isn’t free, etc.
  • For hotels that do escort guess to rooms proactively, I at least appreciate when they ask if you want more information about the room, rather than just reciting their script automatically
I can appreciate the value of being escorted at some resorts

Then there’s the question of what the right policy around tipping is in these situations? For countries or areas where tipping is generally expected, here’s my take on how that applies for being escorted to the room:

  • If you’re being escorted by a bellman and are getting help with your luggage, it’s appropriate to tip them (since they’re helping with your luggage)
  • If it’s a front office associate escorting you to your room and they’re not helping with bags, I don’t think it’s necessary to tip

The problem is that in some cases hotel staff seem to almost bulldoze their way into this situation:

Hotel employee: “I’ll go ahead and escort you to your room now.”
Me: “Thanks for the offer, but that’s not necessary.”
Hotel employee: “Oh, it’s no problem, and let me help you with your bag.”
Me: “That’s not necessary, thanks.”
Hotel employee: “I insist.”

In those situations I can’t help but feel guilted into tipping.

Bottom line

Many luxury hotels will escort guests to their room after checking in. In some cases they’ll do it proactively, while in other cases they’ll at least offer it. Personally I almost always reject the offer, unless the hotel has a particularly complicated layout.

I do find the practice in general interesting, because I’m not sure I totally understand the logic, and what the tipping norms are around this (at least for hotels in areas that have a tipping culture).

Where do you stand on being escorted to hotel rooms? Do you like being offered the option, and if so, do you accept it? Under what circumstances do you then tip, if any?

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Brendan Joseph Madden Guest

That last line of the script 'I insist' is plain rude. I have had that multiple times, won't say which hotels but in NYC, and ...well a lot of places in NYC. I think you're placing this FOR AMERICANS IN AMERICA, whereas where you cross cultures and norms, the 'guided tour' is helpful. Tipping is not normal in mainland Europe, and it's not expected for something like this where the clientele is European. If a bell person is carrying my bags from check-in to the room, and that's the culture (particularly at city hotels where the lobby is up a few floors, and then you take another lift to get to your room), then that's fine, it's just a cost to factor in. If it's literally walk in on the ground floor and then my room's on the 5th floor, and I have a single cabin-sized roll-along, someome offering to take me will be firmly rebuffed, I have zero interest in giving you five dollars for the awkward charade of something I would MUCH rather do myself. 1. On a spread out property, particularly resorts, it's actually beneficial to be escorted to your room, particularly where it's a golf cart ride away (in which case it's more organic). JW Marriott Venice, some Kempinskis, most Belmond resorts. In Ritz Carlton hotels, generally you can ask whatever you want at the club lounge, which is less awkward. 2. In Room: Many Europeans won't know how to work AC, just like many American's don't know how to work a thermostatic valve on a radiator. I appreciate being told something helpful about the AC. Most people won't know how to operate the Toto, but that's a slightly awkward chat anywhere. 3. It's a good opportunity to ask the annoying questions that they normally do at the front desk, would you like a wake up call, newspaper, our lounge is x, the pool is x, towels at the pool, and in some cases (status or booking related) the minibar actually IS Free, so that's helpful. Would you like some ice sent up, still or sparkling water, and practicalities like booking in for spa treatments, etc. I don't think concierge chat is good on that walk, but it's a genuine opportunity for someone to be friendly and personable and helps hugely in anticipating guest needs, picking up on things like a big anniversary etc. It significantly reduces the likelihood a guest will reject a room as well, as you're colouring their first impression and taking care of things like the lights, so they see it in its best light. It's also an opportunity to discretely pick up on anything amiss with the room. We've all had times our key card doesn't work, in a spread-out resort that's a F***ing pain. When this happens on the 'tour' version, they simply say 'I see there's an issue with your key, I'll have someone come up with new keys, and would you like me to get some fresh cold water?' or something like that :) Lastly, we've all had times we're given the key to another guest's room right? It means it's not you walking into that.

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Azamaraal Diamond

We arrived at the Hilton in Chongqing and were greeted by all the senior staff including the Manager. To this day I have no idea why. For the entire stay they hovered over us and were extremely helpful. They escorted us to the Presidential Suite and were so proud of their hotel that we couldn't tell them we were ok. I will never forget the experience - they even treated us to a limousine ride to the airport and a fancy dinner in their restaurant. I must admit it was enjoyable to be so pampered. On the other hand we stayed in a fancy Lodge basically overlooking Victoria Falls. Each of the rooms was in a 4-plex. In this case it was a gauntlet that had to be experienced. One luggage person - bags to golf cart. Tip. Driver drives to 4-plex and stops. Tip. Houseboy comes down the stairs and lugs our bags up to room. Tip. Ye gods, it seemed it would never end. Luckily I had a few South African Rand so had small enough that I could tip.. When we travel light (most times) we do our own luggage probably inappropriately in some 5* hotels where nobody lugs their own bags. Sometimes embarrassing.

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Ed Guest

Take my luggage to my room, by all means, but I’ll make my own way there; probably slowly and circuitously. Unless it’s late at night I’m unlikely to want to go straight to my room anyway.

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Patricia Guest

My daughter & I disagree on the tip amount for a bellhop assisting with our luggage at a 4 star hotel in Europe. Suggestions?

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tuotuo Platinum

Read all the comments and still no answer. How did this escort thing originate? What was its original purpose?

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