Cathay Pacific Cracking Down On Flight Attendant Theft (Including Of… Ice Cream?!?)

While Emirates is cracking down on passengers who are removing items from planes, Cathay Pacific is now reportedly doing the same for employees.

Danny Lee at the South China Morning Post reports that Cathay Pacific is newly cracking down on flight attendants who try to take anything with them off the aircraft.

Cathay Pacific’s manager of in-flight service has said that flight attendants would be inspected at random by security staff when leaving the aircraft, “for any items that you may have in your possession when you have been or are on company property.” According to the memo:

“Zero tolerance means you are not permitted to take off the aircraft any item other than what the company has authorised as per the policy. If anyone removes company property, irrespective of the value or if you believe it will be thrown away, you will be subject to discipline which may include termination.”

As you can see, they aren’t just talking about high value items here. So they’re not just worried about crews taking bottles of champagne and caviar off the plane, but are even prohibiting removing pens, bags of peanuts, used or extra amenity kits, and even perishable food.

Rather shockingly, apparently one of the most common things removed from planes by crews was the small Haagen-Dazs ice containers they have for passengers. I don’t even get the logistics of that, but…

This past Saturday six employees were allegedly caught as part of the first round of this crackdown, and are awaiting discipline.

Cathay Pacific’s flight attendant union says that they support the approach that management is taking, though have concerns about how the searches are being carried out, and that they’d like an independent witness to observe the searches. The head of the union had the following to say:

“All staff understand there is a policy posted very clearly on the company intranet. You would be putting your career in a very risky position, just for water, bread or a pen.”

This seems like it’s becoming a hot topic of conversation at the airline, and I imagine this could have an impact on morale if employees feel like they’re constantly being watched in this way.

However, it seems that management is now crystal clear about the policy, and is showing that there are repercussions to violating the rules, so maybe this issue will solve itself soon.

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Vidit New Member

I work with a reputed hotel chain and we have employees wearing suits and uniforms. While the guys in suits are rarely checked while leaving, the guys in uniforms are regularly checked. You'll often see them reprimanded for simple things like a hotel branded matchbox or just a bottle of drinking water. We follow strict inventory for pretty much everything in the hotel and discrepancies are heavily feared by the staff and intensely investigated by management. I can't imagine an airline behaving differently in a cut-throat market.

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Bagoly Guest

Imagine you have an outbuilding next to your house. You set up a small hotel in it, where you provide toiletries in small bottles for guests. You have people who service the rooms. It seems a shame to throw away the almost-unused shampoos and half-used soaps. So do you allow the servicing staff to take the leftovers? If you do, then how do you distinguish that they have opened a new one, poured a little away, and claim it is "used"? Or "accidentally overstocked" etc The only feasible answers are: a) ban anything being taken b) Eskimo's idea of detailed declaration, with checks - rare or not depending on estimated extent of abuse.

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Eskimo Guest

@Anthony The CX crews I know had ample time to eat and rest and even go out shopping and sightseeing. I pretty sure crews have to than enough time to eat between outport flights. If not, I would doubt all CX crew have had enough rest. Given a meal allowance isn't inteded for crews the cheap out and get extra cash. It's for meals. Bad personal time and financial management is their own problem. Ever heard of words other than stealing office supplies? Because that is the only word. I never heard of any office gives you supplies to take home everytime you work late. Don't have time to buy pen and paper for the kids, here take some. 2L of water is office supplies. CX just chose to enforce it. I can't believe how messed up many people's logic is.

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Anthony Guest

CX staff are very hardworking and flight crews are provided with no out port meals but an allowance. Water taken in consumable quantities (no more than 2L should be included in the policy but is not. Crew don’t always have time to eat on busy flights and once again should be allowed to take a consumable amount at outports. Flights deplaning in Hong Kong for HK based crew should not have no allowance for consumables as staff will be going home. People often believe crew have ample time to eat their own meals and rest but my personal observations are that this is often not the case.

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Aniljak Guest

Certain countries including Australia and New Zealand have extremely strict quarantine laws. No food is allowed off aircraft and has to be destroyed after arrival. Can understand Cathay being tough but they also need to be aware of people being set up by others. Common sense should apply to removing items.

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