Finally the DOT is fining an airline for something they really did wrong. I remember getting bumped off an American Airlines flight a couple of years back, and scored a $300 voucher. As it turns out, the only way to redeem it was by ticketing at the airport, which comes with a $30 fee. While United has the same procedure, they waive the ticketing fee when you’re using a voucher, as it should be, given that you have no other option for redeeming it. It really is pretty disingenuous to charge that fee, since it’s not a $300 voucher I got, but a $270 voucher.
Well, the Department of Transportation fined American $90,000 due to the lack of disclosure regarding this.
That was well deserved, in my opinion.
(Tip of the hat to Katie)
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