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Urine Soaked Seat
I’m looking for some guidance. I was on an international flight headed to the US from South America last week. I was in a business seat purchased with miles (yay!) on a US airline I have no status with.
I sat in my seat for a couple of minutes before realizing my seat and clothes were soaked with urine from a previous passenger. I was able to change clothes and was given a new business seat but was obviously disgusted and spent the entire 8 hour flight desperate for a shower.
The flight attendants shared with me later in the flight that I’ve made their list of most disgusting things they’ve seen on a plane. Yay for me?
The flight attendants had already distributed complaint contact cards because the IFE and wifi were down. They told me to use the same channel to address the urine situation.
I followed up per the crew instructions and heard back 6 days later. They offered me 8,750 miles as a good will gesture. Am I being greedy thinking 8,750 miles is a less than adequate gesture for both a broken IFE and a super gross experience?
I don’t think so. I would write a polite response and ask for more. If you have a reasonable figure in mind make sure to ask for it.
Many years ago while flying Alaska Airlines in economy, I was seated next to a single dad with a lap toddler on a flight from Seattle to San Diego. The dad kept giving the child apple juice the entire flight and when I left my seat to use the lavatory, the child got in my seat and urinated everywhere. Of course, dear old dad didn’t say anything and I sat in it upon returning to my seat. I was horrified. The flight attendants couldn’t reseat me because the flight was full so they brought a huge blanket for me to sit on. They filed some sort of report with the airline and a few weeks later Alaska sent me a voucher for a free flight. I wasn’t expecting it and I had a very high opinion of the airline after that.
I’d ask for 20,000.