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Answers (2)

Inoperable United Polaris Seat

by Ben Schlappig Guest July 2, 2018, 2:15 pm

Inoperable United Polaris Seat

Anonymous Guest
July 2, 2018, 2:15 pm

What is a reasonable amount of compensation to ask for when your lie-flat seat could not recline?

I flew on United Polaris between east coast and London last month for a business trip where I had an inoperable seat on the return leg and I was sitting upright the whole flight. It was a full flight and they did not inform me until the flight was about to take off so I had no choice but to take the flight.

I (my company) paid more than $5,000 for the return tickets. The gate agent gave me a $375 voucher and the purser 10,000 miles. I thought it was pretty minimal and contacted United Care (aka a black hole) multiple times over the span of several weeks and finally got connected to a United Care agent. She denied me any further compensation. I am a United Gold.

Do you guys think the $375 + 10000 miles is fair for this situation?
Donna Diamond
July 2, 2018, 9:28 pm

I got 15,000 miles and $150 voucher from AA two years ago in the same situation. I was EXP at the time traveling on a $3500 paid ticket. I think your deal was fair.