Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Article Request


Cabin Temperature by Airline

Can you help?

BA First During Pandemic


Delta One Suite vs VA Upper Class


BA098 YYZ to LHR


What flights did you take from Turkey


La premiere


AF A380 Retirement


AA 777-300ER


Q Suites removed from IAD/BOS?


Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

Inoperable United Polaris Seat

Inoperable United Polaris Seat

  1. Anonymous

    What is a reasonable amount of compensation to ask for when your lie-flat seat could not recline?

    I flew on United Polaris between east coast and London last month for a business trip where I had an inoperable seat on the return leg and I was sitting upright the whole flight. It was a full flight and they did not inform me until the flight was about to take off so I had no choice but to take the flight.

    I (my company) paid more than $5,000 for the return tickets. The gate agent gave me a $375 voucher and the purser 10,000 miles. I thought it was pretty minimal and contacted United Care (aka a black hole) multiple times over the span of several weeks and finally got connected to a United Care agent. She denied me any further compensation. I am a United Gold.

    Do you guys think the $375 + 10000 miles is fair for this situation?

  2. Donna

    I got 15,000 miles and $150 voucher from AA two years ago in the same situation. I was EXP at the time traveling on a $3500 paid ticket. I think your deal was fair.

Sign in to help answer questions.