Questions and Answers

just got a notice from Singapore air on a seat change.
We had booked the suites double bed on an a380 from Singapore to LAX. Part of an around the world trip. We booked this as far out as possible and are departing Singapore March 1.

They’ve changed planes from a380 to 777-300ER on all their flights from Singapore to LAX.

wanting to share and let everyone know. And, also wanting to know what, if any recourse I have to argue with them to find us another routing on the a380.

When these changes go into effect, the only US route served with an A380 is JFK-FRA-SIN. Try wait listing for those flights but do know that the price of the award is different. You’d have to find your own way from JFK-LAX though because combining an SQ ticket with a partner ticket invalidates the online booking discount.

Most airlines have disclaimers with regards to equipment changes so you probably will not have very good luck getting significant concessions from SQ. That does not mean you cannot ask though but in this case your options are pretty limited. As [USER=29]@David W[/USER] says, the only route that the 380 will now serve will be to JFK and I think expecting SQ to pick up the tab of a UA ticket to get you back to LAX will not work… I’m sure it’s disappointing though!

Having flown both Suites class and the newest and best 777-300ER First, I can tell you there is a big difference. Both are top notch products, but the double bed, with or without a partner, is in another league.

[QUOTE=”thelongroadau, post: 18007, member: 659″]Having flown both Suites class and the newest and best 777-300ER First, I can tell you there is a big difference. Both are top notch products, but the double bed, with or without a partner, is in another league.[/QUOTE]

Don’t forget you only get the double bed if the two middle suites are booked together. Sure you may get lucky and the one next to you is unoccupied, but it’s definitely not a double bed per person. 🙂

The easiest way out of your reservation is the fact that everyone I know who was on SQ11/12 was just moved to the new SQ11/12, with a new departure from LAX (at least on the winter schedule) that’s 5.5 hours earlier than it was before. That alone was enough for SQ to redeposit my miles and waive all change fees.