Can gate agents lie to you?

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Anonymous Guest

March 8, 2018, 2:19 am

I took a VX flight from SFO-SAN leaving around 9.45 recently. The arriving aircraft was a little delayed getting into SFO, which caused about a 10 minute delay to the start of boarding. The gate agents announced that San Diego airport had a curfew (which is untrue for arriving flights) and the flight ran the risk of being cancelled if people did not gate check bags and move quickly during boarding. They repeated this message (which was false!) at least 10 times, going so far as to change the boarding order to board people who had only personal items first.

Several passengers complained to the agents about how the process caused them undue stress. To make it even worse, the plane then sat at the gate for 15 minutes or so before pushing back.

My question: are gate agents allowed to flat out lie, and change the boarding order like this? I was angry because a lot of the personal items ended up in the overhead bin making it hard to find space for roller bags!

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