Marriott Rewards/SPG Merger Already Having Problems?

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AdamR Diamond

August 15, 2018, 9:20 am

All,

Received an email from Marriott yesterday (14 August 2018) that because I have both MR and SPG accounts, they are providing me a new Marriott Rewards number to protect against fraud/duplication. I was provided the new MR number and told to activate the new account that same day. My mobile app and my online access have reset and I’m [I]unable [/I]to access my account by logging in with any of the following combinations:

– email & password
– [I]old [/I]account number & password
– [I]new [/I]account number & password

And when I attempt to recover my password with the “Forgot Password” link, I’m told my information does not match the account information. I’m set to make Platinum after a current stay at a Marriott property that ends this Friday, so this has be understandably concerned.

Has anyone else received this same email and had issues logging in? The merge isn’t supposed to happen until 18 August, so this is problematic as I’m afraid I’ll lost both points and status.

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Marriott Rewards/SPG Merger Already Having Problems?