Questions and Answers

Lucky – what do you think my options are here? See e-mail below from La Compagnie.

My current thinking is to use 57k United miles pp for one-way business class flight to my ultimate destination (EDI). Luton was the connecting point – I have already booked/paid for Luton-EDI on EasyJet. While this is not a terrible solution (luckily there is availability), the compensation from La Compagnie is not accpetable. I was notified a week out, with non refundable arrangements on EasyJet and hotels. I was on the super cheap introductory fair of $1007 pp RT EWR-Luton.

What options/recourse would you suggest? I’d prefer 100% refund and lettting me keep the return flight. Future credit on the airline is likely worthless. Or do I just take the 50% refund they give me and call it day? Do I have any rights as a US person booking on a French(?) airline?

E-mail from La Compagnie:
“”Dear Valued Client,

We are sorry to inform you that we must cancel flight B0 007 New York-Newark (EWR) to London-Luton (LTN) on May, 13rd 2015 due to flight programming adjustment.

We have automatically booked you on our next flight for London, leaving New York on May 15th. Therefore, your travel information has changed: La Compagnie flight B0 009, departing earlier New York (EWR) at 6:45 pm, arrival London (LTN) 6:55 am local time.

If you choose this option we offer you a voucher of £650/€600/$650 per person to use on your next flight with LA COMPAGNIE.””

You can negotiate an alternate settlement if you so choose, but under EU 261/2004 you are ENTITLED to a refund of the rebooked sector you choose not to use (without affecting your return date), PLUS EUR 600 in cash compensation.