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Answers (3)

Which airline to call to rebook on partner award?

Which airline to call to rebook on partner award?

  1. TravelDesi

    I have an AAdvantage award where the first two flights are on Alaska Airlines and last two flights on Etihad. (PDX-SEA-LAX-AUH-BOM).

    I have a very tight connection in SEA (50 mins). If I miss my SEA-LAX leg because my first flight is delayed, who do I call to rebook? Alaska or American? Can the gate agent help me?

    Same theoretical question for each of the legs…how do I know who to call, the operating airline or American Airlines because they issued the ticket?

    I feel like it’s good to go prepared because in the heat of the moment, I tend to get nervous and panic!

  2. PhatMiles

    I would start a call with AA and keep walking to the customer service of the missed airline. If you are in J/F I would head towards the lounge where the agents are more helpful and not overcrowded.

  3. Anonymous

    Perfect advice in general, though Alaska Boardroom agents can’t actually do anything for you in terms of the ticket. Some union contract.

    In this case, I would try [I]not [/I]to miss your SEA-LAX :p

    If it looks like your flight from Portland is going to be late, I would ask Alaska to put you on a direct PDX-LAX. Day of, the operating carrier often has more options and flexibility than the issuing carrier, and airport agents sometimes have more authority than phone agents.

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