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Answers (2)

What’s the real reason behind Alaska’s ban on last minute CX?

by DenB Diamond February 14, 2018, 12:24 pm

What’s the real reason behind Alaska’s ban on last minute CX?

DenB Diamond
February 14, 2018, 12:24 pm

Why did Alaska stop booking CX last-minute? Will we find out?

An Alaska rep today told me CX is behind it (“booking fraud”) but I’m always suspicious when any company cites “fraud” as an excuse for an inconvenience, indignity, fee, or insult. Alaska Miles for CX premium cabin bookings was a sweet spot and I bought heavily in Alaska’s December Miles sale, for intended travel in March/April.

When I complained today, Alaska agreed to fully refund a December 2017 purchase of miles (56,000 miles including the bonus) and confirmed he’d checked with Points.com and they’d make the exception.

I’d rather keep the miles and fly the flights, but the refund is a lucky break and I’m grateful for it.
David W Community Ambassador
February 14, 2018, 2:26 pm

The situation sucks but AS miles are still valuable for CX J as well as JAL F and J for travel to Asia. CX still releases a good bit of award seats in advance for travel in business. Availability on JAL is more sporadic but at least it’s searchable and bookable directly on AS’s site.