Questions and Answers

Virgin Atlantic have overhauled their Flying Club in many ways, including giving everyone a new membership number. The new system was not properly beta-tested IMHO. For example, the new system requires a 6-character password, which is fine, except that you can’t log in to set a new password if you previously had a shorter password (mine was 5 characters). So bug #1 is that they should have allowed a 1-time login with a shorter existing password. So I tried to get a [URL=’https://www.virginatlantic.com/custlogin/validateUser.action’]password reset[/URL] link, but the reset form does not allow hyphens in e-mail addresses. My registered address has a hyphen in it, so I can’t do that either! That’s bug #2. The next attempt was to get a reset link [URL=’https://www.virginatlantic.com/custlogin/validateUser.action?loginHelpPageName=forgotPassword’]using my new membership number[/URL], but then it asks for my postal address. My postal address only has 3 lines (it’s a PO Box, including the country) and it can’t recognise that either. Bad coding. So I am locked out until they fix at least one of these 3 bugs. One other bug: the contact form requires phone numbers to have at least 9 digits! In Hong Kong we only have 8 digits. So I just added a zero at the end.

Oof.