Questions and Answers

I booked flights on 9/5 for travel over xmas of this year. I am travelling for YVR-BOS and same on the return. Today I received an email from United stating that the segment on Air Canada was unable to be confirmed and I would have to book another return flight. When I called United, they offered me some other flights but at minimum they were $200 more expensive. When I mentioned it took them almost 150 hours to contact me regarding my flight instead of the usual 24 hours all they did was apologize. There was a decent seat sale on last week and now the flights are much more expensive.

Do I have a leg to stand on? The supervisors barely apologized and told me I had to book another flight.
HELP!!
Thank you!

[USER=1516]@Patrickj[/USER] did they give you a confirmation and ticket number? I would call back a couple of times and push (politely) to be accommodated on UA metal. They still fly non-stop to Delhi from EWR I believe and should be able to do this with a one or two stop itinerary. If not, I would file a complaint with DOT.

[USER=79]@Gaurav[/USER] Delhi?

Whoa, I’m not sure where my mind was… I was thinking the original flight was YVR-DEL for some reason. Other advice still stands though, thanks for catching that :oops:!

Thanks for your help!
I received the initial email with booking number. I even called AC and they were assigning me seats.

I have now called 4 times all with the same answer… I have been polite each time but the last night my frustration started to get the best of me.

How long does a DOT complaint take? Is United able to do this?

I am not sure what you mean by “this” for United. Also not sure how long a DOT investigation takes. I would still do it, along with reach out to any consumer protection agency in Canada and public problem solvers like Chris Elliott. Might also be worth it to take the problem to social media like twitter. If AC assigned seats I’m not sure what the issue is.

I have called United 3 times today to try and get this resolved with no luck. I filled a complaint with DOT and on United.com.
The fare is $250 difference but I am wondering if I should book it and hope they credit me (which they won’t) or hold out. I am really curious if I have a leg to stand on.

Thanks!