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Answers (9)

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  1. Stephen Kaufman

    My renewal for my Global entry card has been approved and I have activated the card. I did not receive a new card. Is the old one still valid though the expiration is now several months old. I wrote them sometime in April with no response. Any help will be appreciated.

  2. Gaurav

    It should be valid through its expiration. However my replacement came in about a week after my interview so I’d definitely follow up to see what is happening with yours. With the backlog maybe they are prioritizing accounts that are expiring sooner.

  3. Donna

    When I renewed my Global Entry, I never received a new card and at the time it was my understanding that there was none forthcoming.

  4. OCTinPHL

    [QUOTE=”Gia, post: 65793, member: 1566″]When I renewed my Global Entry, I never received a new card and at the time it was my understanding that there was none forthcoming.[/QUOTE]

    Hmm, interesting. I just renewed (in May) and I did receive a new card. Same picture, same #, everything, except the barcode is a bit different. And I was also expecting an interview (the email when I applied to renew said a further email about scheduling an interview would be forthcoming). I received the card in the mail about 2 days before I got the e-mail saying “Congrats…”

  5. Donna

    Mine renewed in 2017 so maybe they’re replacing the cards now. I have my original expired card although the passport number has changed over. No one ever asks for it so I figure it’s not worth the hassle of having to get one. I have had no trouble using Global Entry so it should be good. And I didn’t have an interview when renewing.

  6. Gaurav

    [QUOTE=”Gia, post: 65797, member: 1566″]Mine renewed in 2017 so maybe they’re replacing the cards now. I have my original expired card although the passport number has changed over. No one ever asks for it so I figure it’s not worth the hassle of having to get one. I have had no trouble using Global Entry so it should be good. And I didn’t have an interview when renewing.[/QUOTE]

    Interesting. Did they specifically tell you that you were exempt from the interview [USER=1566]@Gia[/USER]?

  7. Donna

    [USER=79]@Gaurav[/USER] – I don’t recall if they specifically stated I was exempt but I received a message that the renewal was complete through their website and I was never directed to schedule an interview. Of course, I had the standard interview the first time. Is everyone else doing a renewal interview?

  8. OCTinPHL

    [QUOTE=”Gaurav, post: 65802, member: 79″]Interesting. Did they specifically tell you that you were exempt from the interview [USER=1566]@Gia[/USER]?[/QUOTE]

    [USER=79]@Gaurav[/USER] – when I applied to renew Global Entry I was specifically told an interview would be scheduled, but then I received an email stating my renewal had been approved.

  9. Gaurav

    Interesting. My wife and I both had to go in for a renewal interview in July. Didn’t do much other than take new pictures and fingerprints but was still a pain.

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