Questions and Answers

Well, I don’t have a question, except “How do I sign up?” Anyway, I wanted to comment about your customer experience regarding those broken power ports. Here’s the funny thing: The first answer you got (that you thought was bogus) was the truth, and the second reply (that you liked better about ‘looking into it’) was total BS… Power ports on aircraft have cut-off switches built in. It’s kind of analogous to a surge protector: When too much power is being drawn (creating HEAT), blocks of the ports will automatically shut off. To keep the plane from catching on fire. Another thing that will trigger a cut-off is when someone tries to charge up a dead laptop battery with the lid closed. you can use it while the battery is low, but you can’t shut it down and expect to be able to draw power to charge it up. It uses too much power. Anyway, no one believes this. It’s the absolute truth, though. So when a block of power ports goes off all at once (to prevent a possible mid-air fire) they are actually working exactly as intended. Not broken at all. But the Customer service team did want to please you. And since the truth wasn’t good enough, at least they had the decency to give you the BS you wanted to hear. I call that pretty good customer service.

Hello Jill

You can sign up here:
[URL]http://asklucky.onemileatatime.com/index.php?register[/URL]

Login here:
[URL]http://asklucky.onemileatatime.com/login/[/URL]

Problems registering, look here:
[URL]http://asklucky.onemileatatime.com/threads/registration-issues.2675/[/URL]

Your inability to read the blog post and get the point that ALL power points on the airplane was out I can’t help you with. Aka not a single block of ports.
[URL]http://onemileatatime.boardingarea.com/2016/03/09/customer-relations-american-airlines/[/URL]

Nor the fact that Lucky post was not about the power ports as such, but that AA replays to emails leave a bit to be desired in general.