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Swiss AV Failure Compensation
[USER=4]@Lucky[/USER] Please give follow up to your experience getting compensation for non-working AV system on your Swiss flight. The same happened to me last week. They offered the same compensation they offered you, but I won’t likely use the M&M miles or voucher. I was in business class on an award ticket booked through United. Thanks
I think Ben wrote about the resolution here: [URL]http://onemileatatime.boardingarea.com/2016/11/16/swiss-compensation/[/URL]. I don’t think there was any mention that further follow up would happen with Swiss. Some commenters did mention getting cash compensation. Might be worth a follow up phone call to Swiss.