Questions and Answers

Hi Lucky,

I’d love your advice here. My girlfriend and I were able to purchase tickets to BKK on that incredible hong kong airlines fare. We booked via Expedia. However we are now stranded in Bangkok because Hong Kong airlines canceled our return flights from BKK to HKG and HKG to SFO. They have not yet offered an alternative. Hong Kong Airlines directed us to speak with Expedia to rebook to another flight as they could not rebook because we originally purchased the flight from Expedia.

Unfortunately rather than assist us with rebooking, Expedia told us that they would simply refund us the fee and told us to rebook another flight home. We refused this offer as we purchased a return trip and they haven’t fulfilled their end of the obligation (completing the return leg of the trip). I don’t think it’s fare to have fork out tons of additional money to purchase a last minute flight because of something that is not our fault. In addition, Hong Kong airlines has said that we could rebook, it just has to be done via an Expedia agent.

We are not sure what the best course of action is and would appreciate your advice and any assistance you could offer.

Feel free to respond to the post as well as to the email associated with my account. Thank you.

Just following up here. Tried to speak with Hong Kong airlines at the airport. They did not want to rebook in person. Simply posted signs at the airport check-in and told everyone to rebook online rather than assisting passengers individually. They also did not offer any sort of compensation, hotel credits or other sort of assistance. They got a lot of praise for honoring the mistake fares, but clearly this shows that they don’t have their stuff together, and don’t really care about their passengers. Cathay Pacific has already rebooked passengers for Monday, clearly this shows the difference in quality of the airlines.

Did you purchase the tickets with a card that provides travel insurance? Find out if they can cover any thing – hotels, meals, another flight home?

Did you try to find available flights on your own and let Expedia know which flights those are? Sometimes that helps.

Goal is so get home – do you have points/miles that you can use?