Questions and Answers

Hi guys I’m trying to apply a star alliance award upgrade to an EVA ticket for which I’m booked in an eligible fare class and route and is upgradeable. As a matter of fact, on united’s Upgrade page, I’ve gotten all the way to the upgrade button, however I didn’t do it since it’s 15K Ua miles but only 10K AC miles. So I go to Air canada’s Website to do the same but my ticket number isn’t loading on their website. So I call Aeroplan and they can’t open my ticket either. So with United I’m able to reach all the way to the point I can click a button and upgrade, but not on AC. And to even the point their call center can’t open my ticket. Does anyone have any tips on what I can do or how I can go from here? My next thought was calling EVA to see but anyone have any other ideas? Thanks in advance!

Which airline issued your ticket? I’d assume that the airline that issued your ticket has to be the one to process your upgrade, so if EVA ticketed you, you’d have to upgrade thru them.

[QUOTE=”David W, post: 63092, member: 29″]Which airline issued your ticket? I’d assume that the airline that issued your ticket has to be the one to process your upgrade, so if EVA ticketed you, you’d have to upgrade thru them.[/QUOTE]
Eva issued the ticket, but Are you sure? I’ve been able to process 2-3 SA upgrades through UA in the past no issues and the same applies here. The only reason I’m not doing UA here is that AC is cheaper. So if it’s too much effort for 5K miles, I can easily just use UA miles, but was trying to save those 5K miles overall. But definitely have been able to go through with UA on this one.

David is correct, the airline that issued your ticket is the one whose mileage program you have to use to do the upgrade.

[QUOTE=”MidSouth Skier, post: 63095, member: 184″]David is correct, the airline that issued your ticket is the one whose mileage program you have to use to do the upgrade.[/QUOTE]
Guys I’m really sorry. Usually I would agree since you guys know way more than me and have answered tons of my questions and helped in the past, but im afraid I have to be persistent on this one. As a matter of fact, since the whole logistics with Air Canada became too complicated, I decided to book off United and spend 15K for the upgrade and it cleared without issues and I have a confirmed Premium Laurel seat. I’ve done this several times with UA in the past with upgrade tool [URL=’https://www.united.com/web/en-us/apps/reservation/flight/upgrade/sauaawardUpgrade.aspx?POS=US’]here[/URL]. Much rather would’ve spent 10K with AC but can’t do much now about that. Anyways thanks very much for all your help!

Out of curiosity, what are the first 3 digits of your ticket number?

[QUOTE=”MidSouth Skier, post: 63109, member: 184″]Out of curiosity, what are the first 3 digits of your ticket number?[/QUOTE]
695, it was EVA issued and not UA issued so it wasn’t the standard UA “016” ticket stock.

No, Rohit is right. Star Alliance is unique with Star Alliance Upgrades, in that any program can upgrade a *A ticket, as long as requirements are met. I assume it’s not talked about much given that the restrictions are generally for full fare tickets.

As to why Aeroplan couldnt see your ticket, I’m not sure.

[QUOTE=”David W, post: 63111, member: 29″]No, Rohit is right. Star Alliance is unique with Star Alliance Upgrades, in that any program can upgrade a *A ticket, as long as requirements are met. I assume it’s not talked about much given that the restrictions are generally for full fare tickets.

As to why Aeroplan couldnt see your ticket, I’m not sure.[/QUOTE]
David is right. It has to be full fare or nearly so. In EVA’s case, its Y, B, or K (full fare premium economy). For my ticket, it was a premium economy ticket but with an economy segment and so the economy segment was ticketed under Y class, which made me available for upgrade. Furthermore, not all flights can be upgraded. I’m sure you all already know this part but since upgrade availability corresponds with award availability, I use UA’s website without logging into my UA account to search awards and when I find premium saver award space on my route, I am able to find valid results on the upgrade tool, 2 clicks, and boom! done!