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SPG Platinum upgrades/benefits post Aug 18
Hi Lucky, I am currently at the Renaissance St Pancras in London and was informed at check-in that from Aug 18 on Platinum guests won’t have Lounge access at this hotel anymore (only Ambassadors will have access now), and also that room upgrades are at the discretion of the what the hotel deems a reasonable upgrade and NOT to the best available room incl standard suites (which is what SPG/Marriott has previously confirmed to you).
Have you heard more such stories or is this hotel an exception? I have stayed here previously and always received lounge access (their excuse is that they claim theirs is not a lounge but a private members club). All in all a very disappointing start to a combined Marriott/SPG.
The upgrade policy is accurate, unfortunately:
Lounge access sounds new though, interested to hear what others have to say. What elite status are you in the new program?
It seemed that Marriott’s intent was to honor SPG’s old policy as confirmed to Lucky
It seems the hotel considers the new 50-night Platinums more like the old Marriott Golds, hence no lounge for anyone with fewer than 75 nights or Ambassadors.I am Platinum, not Platinum Premier.in case you’re wondering.
[QUOTE=”rickyw, post: 60278, member: 1436″]The upgrade policy is accurate, unfortunately:
Lounge access sounds new though, interested to hear what others have to say. What elite status are you in the new program?[/QUOTE]