Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

QR Lite Fare – Lounge Access

Can you help?
0

Trans Atlantic

Can you help?
0

Arkia in Beirut?!

Can you help?
0

Ticket Expiration Policy

Can you help?
0

Air France

Can you help?
0

Global Entry Application Question

Can you help?
0

Emirates miles

Can you help?
0

Canceled flight recompensation

1

EK DXB – JED

Can you help?
0

BA status

1

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

“Request upgrade” on SPG app

“Request upgrade” on SPG app

  1. Wes Noorani New Member

    So I’ve noticed something curious. When you book a hotel through the SPG app, in room preferences there is an option “Request upgrade, please”. This option does not exist in the full website of SPG.

    I’ve found that selecting it increases the chances of my scoring an upgrade, especially at Marriott hotels. When I’ve booked the same Marriott property using the full version of the site I usually don’t get upgraded, but when I book through the app whilst selecting the option, the upgrade clears.

    It gives an insight into Marriott International’s relationship with the hotel operators. Just look at th wording “request upgrade, please”. Wouldn’t just “request upgrade”, be enough? Why the please at the end? Do I really need to request upgrades please as a platinum premier elite plus member with over 75 nights?

    It leads me to conclude that Marriott hotels will not upgrade you unless you specifically request them to do so, and the wording seems to suggest that the hotel is doing you a favour by granting you the upgrade.

    Your thoughts?

  2. MidSouthSkier Community Ambassador

    Welcome [USER=4913]@Wes Noorani[/USER] – that’s fascinating. I never book via the app simply because I like using the desktop with a real keyboard where I can use all my fingers to type! I do hope Ben digs into this a little further because I’d like to hear the reasoning for this.

Sign in to help answer questions.