Questions and Answers

I had emergency surgery in Seattle on December 4 and haven’t been allowed to fly again until December 11. I was scheduled to fly from Seattle to LA on December 8, from LA to Sydney on Dec 12, from Sydney to DC (via LA) on Dec 29. All these flights are on American. I called their 800 number and emailed customer relations, but does anyone have tips on how to connect with them to cancel/get refunds for these reservations and get booked on a Seattle-DC area flight on Sunday (and preferably in biz class since sitting isn’t the easiest for me at the moment).

Thanks!

Hi Amit,

Hope you’re feeling better! The normal reservation line can process the change, though you will pay a penalty and any difference in fare. You can then submit your medical documentation for a refund of the penalty, but I’m pretty sure you’ll still be responsible for any difference in fare.

Looping back, AA customer relations waived the change fees and applied the cost of some of my travel to getting back home. They also cancelled my other reservations and are letting me use that for future travel. Quick responses from them (both via the customer relations email and via twitter) and the reservations agent I called had all my info and was very helpful.