Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Daily Emails?

2

QR Lounge access transiting Doha from First to Business

2

Site Feedback

Hot topic, get involved
31

Transiting LHR on a BA First Class/Club Europe Ticket

2

Newsletter

2

How do I deal w extra seat reservation?

3

Password Change

2

TPA-MIA

1

Lifemiles for families

2

Banned from American Airlines, falsely accused

2

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

Question 1111

Question 1111

  1. Anonymous

    Hi again Ben

    Thanks so much for the help on the previous query. I just have another one. Kindly advise. I book majority of my Starwood stays through my travel agency which is a virtuoso member and has a special agreement with starwood. They book my stays using their special corporate of IATA number and hence I get the best available rate which on my bookings reflects as “Luxury Privileges” package/rate. My starwood bookings page as well as the confirmation emails state the following benefits : Early Check-In, Late Check-Out, Complimentary Continental Breakfast, USD 100 F&B credit, Room Upgrade and lastly VIP treatment. I get ALL those benefits including VIP treatments such as complimentary fruits or 1-2 free drinks at the bar or free washing/pressing per day, BUT I’ve never ever gotten an upgrade even if there has been availability for a higher category room. Moreover I know that SPG gold benefits and rate/package benefits are stackable, however I still haven’t gotten an upgrade 9 out of 10 times.

    Hence my question is, should I email or tweet SPG about it ? Is it my right to demand an upgraded room since my “Luxury Privileges” package/rate states so even on my SPG account bookings page as well as the confirmation e-mail.

    Kindly advise 🙂

  2. Anonymous

    @ Keya — Do you usually ask at check-in? I’d nicely ask at check-in about the possibility of an upgrade, and hopefully they can accommodate it.

Sign in to help answer questions.