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Its been impossible to get through to USDM on their US number for several days now. I’m trying to ticket a simple but still somewhat creative routing I have on hold. Ive read about calling the USDM UK number and spoke to a few UK agents there a few days ago – got straight through and they were very knowledgeable, quick and helpful. This however is actually working against me because they were also extremely cluey on geography and routing rules and politely shut my routing down without it even going to the rates desk.
The big benefit of the US call centres are that some of the US agents are pretty vague on geography so let things slide. Whats your experience with the UK centre? Did I have bad luck or are they all so cluey/play by the rules that (unlike the US call centre) they wont let anything through that doesnt comply with MPM, no backtracking, no higher zone transit etc? Im starting to panic because I only have 20 days left to ticket this (AA would never allow it).
@ Ben S — For the most part US Airways agents are pretty good with routing rules nowadays, so I wouldn’t expect to get away with much anymore, regardless of which call center you’re booking through.