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Answers (7)

Problems getting United airlines miles when flying partner

Problems getting United airlines miles when flying partner

  1. MissionMom

    My husband and I flew round trip in April 2019 on Singapore airline from San Francisco to Singapore, providing our United Airline frequent flyer numbers to Singapore airline. The United Airline frequent flyer numbers were even printed on our boarding passes. Yet, United airlines is not giving us the miles for these flights. Their response was that our flights was in “Y”class. I don’t even know what that means and I never saw any “Y class” printed on my tickets.

    Interestingly enough, the previous year, 2018, we did the same flights on Singapore airline, giving United frequent flyer number for my husband’s flight and he received United miles. I gave my Singapore airline frequent number and received partial Singapore Airline miles because it was an economy flight.

    Since United airlines denied giving us miles for our 2019 flights, can I approach Singapore airline to give us Singapore airline frequent flyer miles? I would rather get full United Airline miles for our flights though.

  2. David W

    Did you purchase the ticket directly from Singapore Airlines or a travel agent? As long as United didnt issue the ticket, you should earn based on their rates for SQ

    [URL]https://www.united.com/ual/en/us/fly/mileageplus/earn-miles/airline-partners/singapore-airlines.html[/URL]

    YOu can try to earn from SQ if UA doesnt work, but it should. Most airlines allow you 6 months after travel to claim missing miles.

  3. MissionMom

    It was purchased through a travel agent, but after the ticket was issued, I put in United Frequent flyer mile number and the number was actually printed on the boarding pass. I’m going to approach SQ to see if I can get their miles. Thanks for your advice.

  4. rickyw

    Just to answer your other question – Y class is the fare ‘code’ that United (and most other airlines) use to designate Economy class.

  5. MissionMom

    Thanks. I’m now trying to get Singapore airline to give me the miles.

  6. MissionMom

    Singapore gave me the miles!

  7. Gaurav

    For future reference always ask the airline or travel agent for your fare code (it is a single letter code). You can then user wheretocredit.com to decide the best options for receiving credit.

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