Questions and Answers

It is rare that I disagree with the general consensus of this community – but I think that I have found one issue, and it is the Qantas First Class Lounge from LAX. Although it has generally received high praise, tonight was my third bad experience in a row. This evening it was so bad that I am now writing this from what is, in my opinion, the superior One World Business Class Lounge down the hall. From my experience (granted, only three visits) in the evening at the First Class Lounge the limited number of staff become overwhelmed and the entire place starts to take on the feeling of a domestic lounge, albeit without having to pay for food and premium drinks. Seats are sparse, the toilets are in worse condition than the public ones in the terminal, and the wait at the bar reminds me of what happens during dollar beer night in a college town. On the other hand the business class lounge is quiet, perhaps even overstaffed, and its focus on local food and drinks makes it a lot more fun. The international first class lounges that Qantas run in Sydney and Melbourne are truly world class – so for the life of me I can’t figure out how they got this so wrong. Has anyone else had this experience?