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Possible Air Italy Refund Fiasco
So I booked my parents to fly Air Italy MXP-LAX in September for their anniversary as a return flight back to the states.
I transferred Avios to BA from Amex and the ticket ended up being a pretty good deal for a direct flight from Italy to the US, something like 93k avios per person in business plus a not entirely unreasonable amount in taxes.
With today’s announcement of Air Italy ceasing operations, I’m a little worried as to how I’ll manage refunding/rebooking them in a cost-efficient manner. I assume the avios and taxes will be refunded by either BA or Air Italy but I’m not sure by whom specifically? Would there be any recourse if I were to call BA and ask for them to be rebooked MXP-LHR-LAX on BA metal?
Any experiences with something similar to this would be appreciated. Willing to transfer over some more Amex miles to BA if need be to get them rebooked but would be ideal if I could just work within the original amount outlayed for the reservation.
Sorry for your situation! I’d be proactive and be on the phone with the airlines now. I can only imagine how long the wait may be to reach an agent. I think contacting both BA and Air Italy would be best – you never know who may have the ideal outcome first.
Also, even though this “guide” is comically short, there is some decent advice: