Questions and Answers

I signed up for the Citi Prestige, Citi Premier and Citi Preferred cards last year and racked up 170,000 ThankYou points from all 3 cards. I spent 80,000 by transferring to Qantas, so I had 90,000 remaining.

In April I closed my Citi Prestige card to avoid the annual fee. Yesterday, I saw that my account had 45,000 points left, instead of 90,000 points. I called Citi and they said that I had to spend [I]all[/I] of the points earned through the Citi Prestige card within 60 days of cancelling the Prestige account. When I canceled the card I had assumed that since he still had the Premier and Preferred cards that all of my points would be safe.

I don’t even understand how Citi would know which points were “spent” from the Prestige card and which points were “spent” from the other cards. I think you should warn readers about this problem, which hopefully Citi will fix. I do not believe that you or Gary have explained this phenomenon. It is explained in this FlyerTalk thread: [URL]http://www.flyertalk.com/forum/citi-thankyou-rewards/1391810-citi-thankyou-points-cancel-downgrade-expiration-considerations-15.html[/URL]

Did you combine the Citi Premier and Citi Prestige thankyou points accounts?

Normally, each of Citi’s cards that offer thankyou rewards come with a separate thankyou account for the points. You have to combine the points yourself (online or by phone if you have issues doing it online). For example, I have their Preferred and Prestige cards and had to call to combine the two accounts so that all earnings automatically go into one thankyou account.

I think this has been touched on a few times but might not be a bad idea to have a comprehensive post. [USER=4]@Lucky[/USER] [USER=7]@Tiffany[/USER]

Re: spending, I think Citi pulls points based on expiration date (points expiring first are pulled first for transfer). This would include points transferred into your account from someone else’s account or points expiring due to card closure.

[USER=29]@David W[/USER]

Yes, I combined all of my cards into one account. It does not matter. If you cancel the Citi Prestige card, the points ascribed to the Citi Prestige card will be lost after 60 days.

Citi tracks the source of each TYP and puts an expiration against them if the card is cancelled. This is one thing Citi IT is good at but that comes as a bane for us.