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Answers (3)

Passport chip not working properly

by Ben Schlappig Guest March 14, 2017, 7:02 pm

Passport chip not working properly

  1. Anonymous Guest
    March 14, 2017, 7:02 pm

    Hi Lucky,

    I got my new US passport 4 years ago and I noticed that half of the time that my passport chip doesn’t seem to be scanning. It creates problem when I want to check in at Kiosk or using Global entry machine. In this case, if my passport chip is not working properly, can I reapply for the new passport without a fee? I can’t seem to find this information on the official passport website. Or since I have used my passport for 4 years, even if the chip is not functioning property, it is assumed it’s damaged by me and therefore I need to pay a fee.

    I am able to travel with the passport but often things have to be typed manually. I can wait for a few more years until the expiration date I guess, but it would be good to know if I can get a new one without fee.

    thank you,

    Sherri

  2. MidSouthSkier Community Ambassador
    March 14, 2017, 8:52 pm

    You can apply for a new passport at any time but I doubt they’ll replace it for free. Do you live near (or travel to) a city with a passport processing center? Maybe they could help?

  3. David W Community Ambassador
    March 14, 2017, 11:01 pm

    Most kiosks and counter agents scan the codes at the bottom of the first page of your passport – the page with your photo and information. Is that damaged at all? That might be the reason it’s not working.

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