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Oman Air – Issue with CS regarding name
After reading the glowing reviews of OmanAir I decided to treat myself on the way back from a Asia trip I booked on points. I found a good fare ex. Asia to Paris and went ahead and booked for me and my partner a one way business class fare with a layover in Muscat.
While trying to do the booking – that I did on purpose through their website – it has a very limited character count for the names. Both mine and my partner name wouldnt fit. A error message is shown saying it needs to be (between first and last name) x characters.
My rationale was that if I booked with the correct first and incomplete last name (note incomplete not incorrect) I could just call right after and have them put the proper one. That’s what I did and was on the phone around 10min after having booked.
To my utter surprise they told me it was not possible to make a change in the name and the only way would be to cancel the ticket and refund (minus a penalty nearly 1/3 of the ticket price). I’ve asked this to be raised by a manager and when called later to check in they told me there was nothing to do and this was it and next time I should have booked over the phone or with an OTA. Email request was also proven unsuccessful.
I was baffled. I mean… The name is correct, although incomplete. The only reason being their site didn’t allow me to complete it. I called 10min after booking.
I am excited to try their business class product (specially because is going to be over my birthday!) but this seriously put me off.
With other airlines , specially with premium passengers, there seems to be a level of willingness to help. Not here.
What would you do in my case? Im thinking I should act asap. Any contact that this can be raised to?
Thanks so much for any tips.