New Marriott/SPG account merger issue

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New Marriott/SPG account merger issue

by Ben Schlappig Guest August 23, 2018, 8:11 am

New Marriott/SPG account merger issue

Anonymous Guest
August 23, 2018, 8:11 am

Lucky,
I was finally able to merge my awards account into my Marriott rewards account. However, I had my 103,000 points transfer over to from SPG to Marriott at 1 to 1 not the correct 3 to 1. I thus magically lost over 200,000 points! After an hour waiting to get a Marriott representative on the phone she checked with their “IT” people and said this was a “known issue” that they were working on and would be resolved. Anyone else had this issue. Naturally I am concerned about my missing 200,000 points!
David W Community Ambassador
August 23, 2018, 6:22 pm

It’s only been a few days, there’s probably a bunch of things that need to be fixed. It sucks but it doesnt seem like there is much to do but wait. I’d call back in a few days and ask again, politely.
Spencer Bachus New Member
August 25, 2018, 10:41 am

[QUOTE=”Davidehi, post: 60031″]Lucky,
I was finally able to merge my awards account into my Marriott rewards account. However, I had my 103,000 points transfer over to from SPG to Marriott at 1 to 1 not the correct 3 to 1. I thus magically lost over 200,000 points! After an hour waiting to get a Marriott representative on the phone she checked with their “IT” people and said this was a “known issue” that they were working on and would be resolved. Anyone else had this issue. Naturally I am concerned about my missing 200,000 points![/QUOTE]
Spencer Bachus New Member
August 25, 2018, 10:42 am

Same here. My points transferred 1:1

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New Marriott/SPG account merger issue