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Name Change on International Award Ticket
Last August we booked international award tickets on Lufthansa with United miles for a trip in July of this year. At the time, one of the tickets was for our 9 year old foster son, but since then the adoption has gone through and now his name has changed to our last name. When we booked the tickets, we booked them in his original name because we weren’t sure that the adoption would go through in time. However, since the adoption is complete, he has a new birth certificate and his passport will be in his new name.
We spoke with Lufthansa, and they said that the ticket has to match the passport, but since the booking was through United, Lufthansa couldn’t make the change. United has told me that they would be happy to make the change, but if they change the name on the award ticket, the ticket will automatically be cancelled which would mean that we would lose our free tickets.
Do you have any experience with legal name changes on international award tickets? Do you know what options I have to use the existing tickets even though the last name on the ticket won’t match the last name on the passport? I will have the adoption papers, the court order for the name change, the new and old birth certificates, but Lufthansa has indicated that won’t work. Thanks for any help you can provide.
United will have to reissue the tickets, and they [I]should [/I]be able to do so without losing the award space by having the whole process go through the Star Alliance Liaison. They will likely not waive the fees.
Your pathway is to get to a supervisor (without seeming angry), and have them refer it to the Liaison. Names absolutely have to match IDs and passports otherwise no amount of paperwork will allow him to fly.
But congrats on getting the adoption finalized!