Questions and Answers

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Answers (2)

Marriott Spend Tracking and Points Credit

Marriott Spend Tracking and Points Credit

  1. Anonymous

    Dear Ben

    Great job. Been a reader and follower for a long time.

    Wanted to get your opinion and tips. As Bonvoy Ambassador Elite, I look at my base points posted after each stay and compare to my hotel bill (Base points / 10 should give you qualified spend) to ensure correct credit and track my spending toward Ambassador qualification. I always feel that the base points posted are around 20% short of what they should be. I try to deduct taxes and govt. fees from the total bill to estimate qualified spend, but always notice that posted points come short compared to what was spent. Am I not looking at qualified spend correctly or is Bonvoy IT short changing members. Perhaps you can do a post on how figure out qualified spend and how to ensure full proper credit is posted.

    I can send you specific cases with points posted and copies of hotel bills for these stays if you would like to see more details.

    You can contact me at ([email protected]) should you wish.

    Thanks and keep up the good work.

    Hashim

  2. David W

    “Qualifying spend” can be somewhat different across different brands within Marriott

    [URL]https://www.marriott.com/loyalty/terms/default.mi#earn[/URL]

    Would that play into why you’re seeing differences?

    If that’s not the case, I’d email Bonvoy for clarification & getting the correct amount of points.

    It also seems like their IT is still a hot mess from the merger.

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