Forgot password

Back to Login

We've redesigned the OMAAT homepage! If you prefer the old grid format, or just want to see all posts in chronological order, please click here.

Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:
Ask a question

Daily Emails?

by AC
June 7, 2021
2

QR Lounge access transiting Doha from First to Business

by kw2652
June 7, 2021
2

Site Feedback

by Tiffany
June 4, 2021
Hot topic, get involved
31

Transiting LHR on a BA First Class/Club Europe Ticket

by Steve from LA
June 3, 2021
2

Newsletter

by David Warner
June 3, 2021
2

How do I deal w extra seat reservation?

by Crystal
June 1, 2021
3

Password Change

by Raleigh Truitt
May 31, 2021
2

TPA-MIA

by Guest
February 25, 2021
1

Lifemiles for families

by Guest
February 24, 2021
2

Banned from American Airlines, falsely accused

by Guest
February 24, 2021
2

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Login Register

Answers (2)

Marriott IT Failure/Data Breach Help

by Ben August 22, 2019, 11:22 am

Marriott IT Failure/Data Breach Help

  1. Anonymous
    August 22, 2019, 11:22 am

    Can I receive help here, as I’ve been unsuccessful calling the Marriott elite line. I’m told, “Marriott doesn’t have an IT department or manager to help you,” which actually sounds about right.

    I booked an awards stay this morning for a Marriott in Philly. In addition to my email confirmation I received a second one for an award booking in Phoenix. After a few moments of confusion and clicking on the modify button I noticed the reservation was in someone else’s name. Available to me was her name, email address, street address, and some credit card details. I called her, not to freak her out, but to let her know of the data breach. She informed me that she received her confirmation but mine also. In other words she was in possession of my personal data.

    Calling Marriott, as has been the case since the merger, was an infuriating experience. No knowledge, no one to transfer me to, no manager available, complete and total incompetence.

    What’s the next step? How do I (you) highlight this latest data-breach IT glitch? Will Marriott take corrective steps? Will they take action to calm the affected members?

    Thank you,

    Seth

  2. rickyw
    August 23, 2019, 2:30 pm

    Hi Seth,

    I’d try to escalate if you are not receiving the necessary help from front-line agents.

    [URL]https://www.elliott.org/company-contacts/marriott/[/URL]

Sign in to help answer questions.

Login Register