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Answers (3)

Lounge Overcrowding

Lounge Overcrowding

  1. Anonymous

    Hi Lucky,
    I know it’s highly unlikely, but one curious question…
    Could a passenger who has paid a premium fare that includes lounge access be denied entry to the lounge for overcrowding arising from unforseen circumstances (e.g. extensive delays due to weather that leave travellers stranded)?

  2. David W

    Overcrowding is a fire hazard and a safety issue so I think that it is a valid reason to be denied access. However, I also feel like the airline should have a plan for this – maybe temporary access to a different lounge or something. That being said, it’s probably something the airline will be more proactive about if its a mechanical delay or something, and not a weather delay.

  3. Gaurav

    If this happened to you on a polite request for compensation in miles would be appropriate I think.

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