Lounge access for travelers requiring wheelchair assistance

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Lounge access for travelers requiring wheelchair assistance

by Jyoti New Member May 31, 2018, 2:18 pm

Lounge access for travelers requiring wheelchair assistance

Jyoti New Member
May 31, 2018, 2:18 pm

Hello! I am not sure if I double posted this as it doesn’t look like my first post went through (newbie here).

I will be traveling from JFK to JTR in business class with a few people. One of my travel partners will require wheelchair assistance to get through the airport (e.g. to/from the gate, etc). In the US (and probably in Europe), there is an attendant who pushes the traveler/wheelchair through the airport. Rookie question: do we simply ask the attendant to take my travel partner to the lounge and ask for someone to ‘pick us up’ when are ready to leave?

Thank You!
David W Community Ambassador
May 31, 2018, 11:54 pm

That’s what I’d assume. I’m sure lounge agents have a way of getting assistance when necessary.
Owen New Member
June 2, 2018, 12:29 am

You should be able to get the wheelchair to the lounge! Just let the agent know that you would like to go there. And upon getting to the lounge, let the front desk agents know you need a wheelchair, and what flight you’re on, so they can call ahead of time to get somebody to pick you up for your flight
Jyoti New Member
June 3, 2018, 4:33 pm

Thank you both, very helpful!

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Lounge access for travelers requiring wheelchair assistance