Questions and Answers

Hi-

I have an award ticket thru Lifemiles for travel on OS metal. There was a schedule change on my return trip as OS eliminated their flight VIE-JFK on my day of travel. I’m trying to obtain alternate travel. OS refuses to put me on the VIE-EWR flight that same day despite having seats available. There is no *A award availability on OS for that day. Lifemiles called OS but they are not willing to make seats available on the new VIE-EWR flight that day.

What do you recommend? Will OS be willing to re-accommodate me when I speak to a ticket agent when I check in for my outbound flight? Or should I take whatever Lifemiles can offer me, even if it is on alternate airline?

In the past, when there is a schedule change, I thought the operating carrier would re-accommodate.

Thanks!
Jack

If you have an issued ticket ultimately the carrier is responsible for getting you to your destination. I would call OS back and politely ask again and then keep escalating politely until you achieve resolution. I might also consider filing a DoT complaint.

I’m in a similar situation: LifeMiles award ticket for travel on OZ metal in business. The schedule change made my SYD-ICN-ORD route impossible (we now land in ICN 20 minutes before the ORD flight departs) and neither LifeMiles nor OZ will help me change my ticket. LifeMiles says OZ needs to change my flight and OZ says that they can’t make any changes because it’s not on their ticket stock.

Despite repeatedly calling LifeMiles, I can’t get LifeMiles to talk to OZ about opening up business class availability for the flight to ORD on the next day. Nor can I get LifeMiles to book me on a different flight that is available on LifeMiles (ICN-JFK/EWR-ORD) because the last leg is in economy on United (never mind that LifeMiles has been permitting mixed cabin bookings for over a year now).

After 5 hours on the phone with LifeMiles and OZ, I’m ready to scream. I’ve tried escalating — the first person at LifeMiles said his supervisor only spoke Spanish and that there were no English-speaking supervisors and Asiana just kept insisting that they couldn’t access my ticket to make any changes. I’m at my wit’s end — anyone have any ideas?

Welcome [USER=3974]@Virginia[/USER] and I’m sorry you’re dealing with this. It sounds so frustrating! This is why Points Pros (Ben’s company) charges by the hour if dealing with LIfe Miles.

My only suggestion is to try to find a Spanish speaker to help you out, even if you have to pay them. If you don’t know anyone personally, maybe someone at a local university could help? Also, maybe others here have experience and can offer other suggestions.