Questions and Answers

There has been a schedule change on a DL flight and I am trying to make a change to a KLM flight in my reservation. I am trying to fly on the same day, just at a different time. The Korean Air website and Delta website both show award availability for this particular flight but the Skyteam Desk at Korean Air says this flight and all other KLM flights on that day show as “closed”.

This is an award ticket booked with Korean miles and travel has already commenced.

Any suggestions?

Assuming the DL flight is on the same KE award reservation, get KE and KL on the phone together and have them figure it it out. KLM space is hard to come by so maybe it’s phantom space?

I called back and went further this time, but he wasn’t able to confirm the KLM flight. I have had this happening before with KLM flights when requested by Delta. This is an intra-Europe KLM flight in business and those are widely available. The Korean website says there are 7 award seats available on this particular flight.

Could it be married segment logic? Does married segment logic apply when changing a flight too and not just making a new reservation?

Theoretically, since youre changing flights after a schedule change that causes a misconnect, you should be able to be confirmed on a flight, even if doesnt have award space

The schedule change did not cause a misconnect. This is a voluntary change. I know Delta has a joint venue partner desk with AF/KLM, but I doubt KE has such an intimate relationship that they can force award space on KLM.

However, award space does exist. It may or may not be phantom. The issue is when trying confirm the space.

Whoops – sorry about that, I must have been thinking of a question on another thread.

I’d try to get KLM on the phone with KE and have them figure it out.

Do I start the call with KLM or KE? What do I tell the agent to ensure they cooperate?

I tried to do that today and the KE agent said their procedures are to use their system.

same problem here :/