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Just wondering what you think of this from Tripadvisor
I just got the message below from Tripadvisor. Now I don’t especially care, and my review was pretty positive as I recall. But I wonder if it’s only the deep-pocketed hotels (and restaurants) that get do-overs.
Hi [my TA name],
We would like to let you know that Hilton Atlanta has recently gone through a major renovation. As a result, all reviews and photos posted before the change including yours, have been removed in accordance to our policy.
Thank you for your understanding!
TripAdvisor Support Team
I’d like to think any hotel that could prove to TA that they’ve undergone a major renovation could get an exemption like this. But you may be right in thinking it’s only bigger chains.
Actually, they restart the reviews on the smaller properties as well. I have a favorite hotel in Paris that I’ve been staying at since the mid 90s and it became very rundown over the years and the reviews suffered. A few years ago it was completely gutted and remodeled and it had a restart. On the other hand, a favorite hotel in Venice was remodeled and went from three to four stars last year but all the older reviews going back to 2005 are still there. Perhaps, because the Venice property had good reviews for years and the Paris property suffered poor reviews the Paris owners may have requested a restart.
Personally I think it’d be better to keep the reviews – there may be info about service and other things there that could be of use – but mark it with a warning of some sort? If there was amazing or terrible service, a renovation may not change that.